User`s guide

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User’s Guide
Rev. 110212
Section 4: Changing your PIN/Password
Your Voicemail PIN or Password is a four-digit security code that allows you to access your
voicemail account. You will be prompted for this number when you retrieve your messages.
The security PIN/Password can be changed two ways: By calling your voicemail directly and
following the instructions on the phone or by editing the Voicemail Options within the
Crexendo Web Portal.
Call Voicemail Directly to Change your PIN/Password
STEPS:
1) Log into your Voicemail
(Steps 1-4 in Section 1 above)
2) Press option 6 to change your PIN/Password. You will be prompted to enter the four-
digit number followed by the pound (#) key
The system will save your change and you should begin using the new PIN/Password
immediately to retrieve your voicemail messages
Change PIN/Password in Crexendo Portal
Access your voicemail options by clicking on the
Personal Options dropdown list found at the top of
the screen in the “Crexendo” bar and selecting My
Settings
Then, click on the Phone Tab.
STEPS:
1) In the Voicemail Options section,
click into the “Pin” Box and type in
the new four-digit security
PIN/Password.
2) Click the Users (Back) button to save your changes.
The system will save your change and you should begin using the new PIN/Password
immediately to retrieve your voicemail messages