User`s guide

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User’s Guide
Rev. 110212
Section 3: Recording your Greeting
Voicemail Greetings can be recorded two ways: By calling your voicemail directly and
following the instructions on the phone or by using the Voicemail Prompt functionality within
the Crexendo Web Portal. You may create multiple greetings to be used, for example, when
you are out of town, in meetings, or otherwise unavailable. You then can designate which
greeting is to be activated.
While you may have several Personal Extensions assigned to you as the Owner, only
one Voicemail Greeting is used for all of those extensions
Call Voicemail Directly
STEPS:
1) Log into your Voicemail
(Steps 1-4 in Section 1 above)
2) Press option 1 to record your greeting.
3) You will be prompted to “Choose a Greeting between 1 and 9”. Because you can
create more than one greeting you must choose a Greeting Number associated with
each Greeting. Each Greeting will need a separate number.
4) Follow the recorded prompts to record your voicemail greeting by speaking into the
phone.
Other Recording Options:
o Press 1 to Listen to the recording you made. If you are dissatisfied with
the recording,
o Press 3 to Delete and Re-record
o Press 2 to Save the recording. You will be returned to the Advanced
Options Menu
Choose Your Greeting.
You must activate your Greeting in order for it to be played to your callers. (You will need to
know the Greeting Number you assigned it when you recorded the Greeting.)
STEPS:
1) Press 2 in the Advanced Options Menu to Choose your Greeting
2) Press the number of the greeting you wish to activate. You will hear the recorded
Greeting followed by the confirmation message: “Greeting “n” Selected” (where “n” is
the number of the greeting.)
The number you assign to this greeting will be reflected as the line number
associated with the Greeting in the Portal.