User`s guide

User’s Guide

Rev.110212

Part 3: Making and Receiving Calls – The Basics

1 Making a Call

Dialing an extension or an outside line using either the

Handset, Speaker Phone, or Headset

Redial

Call the last number you dialed using the RD button

3 Transfer a Call

Gracefully send callers to other extensions or numbers with

an option to announce the call to the recipient. Send calls

directly to another’s voicemail and unanswered calls to your

voice mailbox

4 Forward Incoming Calls

Automatically send unanswered calls to other extensions,

numbers, or voice mailboxes using the phone’s Interface,

Feature Keys/Codes, or Statuses

Place/Retrieve Call on Hold

Place/Retrieve a call on hold and add custom Hold Music

6 Do Not Disturb (DND)

Inactivate calls to your phone by setting it to Do Not Disturb

using the phone’s Interface, Feature Keys/Codes, or Statuses

7 Call Waiting

Accept incoming calls while already on a call; switch back

and forth between calls

8 Two-Way Conference Calling

Make a conference call using the phone’s 2-party functionality

or create a Conference Extension which allows 10-party calls

with an optional Security PIN

9 Call History (Dialing From)

View recent inbound and outbound calls and call someone

back from the list

10 Statuses

Use Find Me/Follow Me technology to ensure your calls are

forwarded to you or set your phone to DND

Company Directory (SIP 300 Series

Only)

View and make a call from the Company Directory

12 Local Directory

Add your own personal contacts to the Local Directory on

your device

Part 4: Troubleshooting

Troubleshooting the Crexendo SIP Phone

A workflow to help diagnose problems with the phone