Specifications

V-Panel Integrated 12” & 15” HD Touch ScreensCrestron TPMC-V12/V15
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-V12/15 Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Touch screen
does not
function.
Touch screen is not
communicating with the
network.
Use Crestron Toolbox (via
SIMPL Windows or VT Pro-e)
to poll the network. Verify
network connection to the
touch screen.
Touch screen is
incorrectly calibrated.
Enter the setup menu or use
Crestron Toolbox to initiate the
calibration sequence and
recalibrate. (Refer to “Touch
Screen” on page 33.)
Touch screen
is not
responding.
Network wiring is
incorrect.
Touch the screen to remove
any message and verify correct
wiring to all connectors.
Touch screen Cresnet ID
is not set to match the
Net ID in the SIMPL
program.
Use Crestron Toolbox to poll
the network. Verify that the
Cresnet ID for the touch screen
is properly set to match the Net
ID in the SIMPL program.
Touch screen Cresnet ID
is not unique; two or
more units share the
same ID.
Use Crestron Toolbox to poll
the network and verify that
each ID is used only once.
Touch screen
display is dark.
Standby timeout has
elapsed.
Touch the screen to reactivate.
Screen brightness is
improperly set.
Adjust screen brightness from
the Video Setup” menu. (Refer
to “Video Setup” on page 36.)
Unexpected
response from
the touch
screen.
Touch screen is
incorrectly calibrated.
Enter the setup menu or use
Crestron Toolbox to initiate the
calibration sequence and
recalibrate. (Refer to “Touch
Screen” on page 33.)
Video window
on touch
screen has no
display.
Video connection is
incorrect.
Verify proper connections on
the touch screen.
Video cable used is
incorrect.
Verify that the correct video
cable is being used.
Loaded VT Pro-e project
file is incorrect.
Make sure that video window
object resides in project,
re-compile and reload.
(Continued on following page)
54 V-Panel Integrated 12” & 15” HD Touch Screens: TPMC-V12 & TPMC-V15 Operations Guide DOC. 6940G