Installation guide

Crestron TPS-VID-1 / TPS-VID-2 Video Card for TPS/Tilt Panel
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer
service representative.
TPS-VID-1/VID-2 Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Improper video
connection.
Verify proper connections on
the touchpanel
Incorrect video
cable used.
Verify that the 10-pin
Net/Video cable assembly is
used to connect the
NET/VIDEO port of the
touchpanel to the TPS-IMC
(or equivalent)
Incorrect video
format selection.
Select the proper video input
configuration in the
touchpanel configuration
SETUP MENU.
Incorrect
firmware/software.
Update firmware/software
versions as per
“Specifications”.
Incorrect VT Pro-e
project file loaded.
Make sure that video window
object resides in project, re-
compile, and reload.
TPS-VID-1/2
improperly
installed.
Follow installation procedures
in this guide.
Video window
touchpanel
has no display.
Damaged
connector pins.
Inspect connector pins. If
bent, carefully re-straighten.
If broken, contact Crestron
customer service.
(continued on next page)
Operations & Installation Guide - DOC. 6059 Video Card for TPS/Tilt Panel: TPS-VID-1/TPS-VID-2 • 17