Specifications

Crestron Isys
®
TPS-3100L 6.4” Lectern/Wall Mounted Touchpanel
Problem Solving
Troubleshooting
The table after this paragraph provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron customer
service representative.
TPS-3100L Touchpanel Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Touchpanel is not
communicating with the
network.
Use Viewport (via SIMPL
Windows or VT Pro-e) to poll the
network. Verify network
connection to the touchpanel.
Touchpanel is not
receiving network power.
Confirm that power is supplied to
the network.
Touchpanel
does not
function.
Touchpanel is not
receiving power from a
Crestron power source.
Use a Crestron control system or
an approved Crestron power
supply.
Touchpanel is incorrectly
calibrated.
Enter “SETUP MODE” or use
Viewport to put touchpanel into
calibrate mode and recalibrate.
Incorrect network wiring.
Touch the screen to remove the
message and verify correct wiring
to all connectors.
Touchpanel Cresnet ID is
not set to match the Net
ID in the SIMPL program.
Touch the screen to remove the
message and enter Viewport (via
SIMPL Windows or VT Pro-e) to
poll the network. Verify that the
Cresnet ID for the touchpanel is
properly set to match the Net ID
in the SIMPL program.
Touchpanel
is not
responding.
Touchpanel Cresnet ID is
not unique, two or more
units share the same ID.
Enter Viewport (via SIMPL
Windows or VT Pro-e) to poll the
network and verify that each ID is
used only once.
Standby timeout has
elapsed.
Touch the screen to reactivate.
Touchpanel
display is
dark.
Screen brightness is
improperly set.
Enter “SETUP MODE” and alter
screen brightness from the setup
menu.
Unexpected
response
from the
touchpanel.
Touchpanel is incorrectly
calibrated.
Enter “SETUP MODE” or use
Viewport to put touchpanel into
calibrate mode and recalibrate.
(continued on next page)
Operations Guide – DOC. 6291 6.4 Inch Lectern/Wall Mount Touchpanel: Crestron Isys® TPS-3100L • 41