Specifications

Crestron TPS-1700 Isys
™
Wired 5.7 Inch Tabletop Touchpanel
Operations Guide - DOC. 6117 Isys
™
Wired 5.7 Inch Tabletop Touchpanel: TPS-1700 • 25
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron customer service representative.
TPS-1700 Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Touchpanel does not
function.
No power to the
touchpanel.
Verify that the touchpanel is connected to the
system as described in the "Hookup and
Preparation" procedures on page 'n'.
Touchpanel is not
communicating to the
control system.
Poll the network (F4 in Viewport, VT Pro-e or
SIMPL Windows) to verify communication.
Incorrect NET ID
setting.
Verify that panel NET ID matches the NET ID
specified in the SIMPL Windows program.
Refer to "Identity Code."
Project can not be
uploaded to
touchpanel.
Communications
error between PC
and control system.
Verify upload preferences is set to the COM
port being used to communicate to the control
system.
Transfer speed
discrepencies.
Do the following:
1. Lower the baud rate to 38400 to match the
Cresnet bus speed.
2. Confirm RTS/CTS is checked; Xon/Xoff is
unchecked.
3. Confirm that Xmodem is selected for Mode
for Network Transfers.
Incorrect NET ID
setting.
Verify that panel NET ID matches the NET ID
specified during upload. Refer to "Select
Interface Menu."
Problem with cable
between control
system and
touchpanel.
Check the cable for damage or bad
connections.
Wrong screens
appear on touchpanel.
Wrong screens
uploaded.
Upload correct screens. Refer to "Uploading a
VT Pro-e Project."
Active area does not
coincide with button
on screen.
Touchpanel is
incorrectly calibrated.
Remove power and then reapply power while
holding finger to touchscreen (for about 5
seconds). The Main Menu appears. Select
"Touchscreen Calibration". The Calibration
Menu appears. Select "Perform Calibration"
and follow prompts.
One or more "quick"
pushbuttons do not
function as expected.
Wrong SIMPL
Windows program
uploaded.
Upload correct SIMPL Windows program.
Refer to the SIMPL Windows Help file for more
information.
Touchpanel display is
dark or too light.
Screen brightness is
improperly set.
Remove power and then reapply power while
holding finger to touchscreen (for about 5
seconds). Set brightness using the Setup
menu.