Specifications

Crestron Isys
®
TPS-12/15/17 Tilt Touchpanels
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPS-12/15/17 Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
TPS-12/15/17 is not
receiving power.
Verify power to unit. Use only Crestron
power supplies for Crestron equipment.
Incorrect cable
connections.
Follow connection procedures in this
guide and inspect connector pins.
Incorrect
firmware/software.
Update firmware/software versions as
per those listed in the “Specifications”
section.
Touchpanel is
incorrectly calibrated.
Enter “SETUP MODE” and recalibrate.
Use Toolbox to poll the network. Verify
network connection to the touchpanel.
Touchpanel is not
communicating with
the network.
Verify touchpanel is in “CRESNET
MODE” as defined in the “Interface
Menu” on page 18.
TPS-12/15/17 does not
function.
Brightness is set too
low.
Adjust touchpanel brightness using the
setup menu. Refer to page 18.
Incorrect network
wiring.
Touch the screen to remove the
message and verify correct wiring to all
connectors.
Touchpanel Cresnet
ID is not set to match
the Net ID in the
SIMPL program.
Use Crestron Toolbox or Viewport to
poll the network. Verify that the Cresnet
ID for the touchpanel is properly set to
match the Net ID in the SIMPL program.
Touchpanel is not
responding.
Touchpanel Cresnet
ID is not unique, two
or more units share
the same ID.
Use Crestron Toolbox or Viewport to
poll the network and verify that each ID
is used only once.
Wrong VT Pro-e or
SIMPL Windows
programs.
Verify correct programs. Verify proper
video set up.
No video displayed.
Incorrect input
connection.
Verify video input and QM connections.
IP address not correct
(LAN green and amber
LEDs are off).
Assign correct IP address to
TPS-12/15/17.
IP mask not correct
(LAN green and amber
LEDs are on).
Assign correct IP mask.
TPS-12/15/17 does not
respond to ping
command.
PC and TPS-12/15/17
not on same subnet.
Ensure that the PC and the
TPS-12/15/17 are on the same subnet.
Mouse or touchpanel
does not work.
Incorrect Touch
settings.
Check Touch settings on interface
menu.
Touchpanel does not
communicate with
RS-232 devices.
Incorrect RS-232
settings.
Match communication settings of
touchpanel to peripheral device.
Continued on the following page
Operations Guide – DOC. 6375 Tilt Touchpanels: TPS-12/15/17 ¥
59