Specifications

Crestron TPMC-CH-IMC Interface Module
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron
customer service representative.
TPMC-CH-IMC Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Touchpanel
does not
function.
Touchpanel is not
communicating to
the network.
Use Viewport (via SIMPL
Windows or VT Pro-e) to poll
the network. Verify network
connection to the touchpanel.
Improper video
connection.
Verify proper connections on
the touchpanel and
TPMC-CH-IMC.
Incorrect video
format selection.
Select the proper video input
configuration in the
touchpanel configuration
SETUP MENU.
Incorrect VT Pro-e
project file loaded.
Make sure that video window
object resides in project, re-
compile, and reload.
Video
window on
touchpanel
has no
display.
Damaged connector
pins.
Inspect connector pins. If
bent, carefully re-straighten.
If broken, contact Crestron
customer service.
No Audio
from
touchpanel
speakers.
Improper audio
connection.
Verify proper connections on
the touchpanel and
TPMC-CH-IMC.
Operations Guide - DOC. 6345 Interface Module: TPMC-CH-IMC • 13