Specifications

Touchpanel Media Centers Crestron Isys i/O
™
TPMC-15/17-L Series
TPMC-15/17-L Troubleshooting (Continued)
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Unexpected
response from
the touchpanel.
Touchpanel is
incorrectly calibrated.
Enter “SETUP MODE” or use
Crestron Toolbox to initiate the
calibration sequence and
recalibrate.
Touchpanel
does not
communicate
with RS-232
devices.
Incorrect RS-232
settings.
Match communication settings
of touchpanel to peripheral
device.
Improper video
connection.
Verify proper connections on
the touchpanel.
Incorrect video cable
used.
Verify that the correct video
cable is being used.
Incorrect video format
selection.
Select the proper video input
configuration in the touchpanel
configuration SETUP MENU.
Video window
touchpanel has
no display.
Incorrect VisionTools
Pro-e project file loaded.
Make sure that video window
object resides in project, re-
compile and reload.
Video does not
lock, video rolls,
video distorts or
“No signal’
message is
displayed.
Peak adjustment may be
too high.
Decrease Peak control level
(refer to “Input 1 & Input 2” on
page 35).
Improper Ethernet
connection (IEC).
Verify proper connection at
touchpanel LAN port.
Incorrect touchpanel
selected in SIMPL
Windows.
Select “Touchpanel (Ethernet)”
instead of “Touchpanel
(Cresnet)”.
Another device set to
the same IP address.
Obtain new touchpanel static IP
address.
Communications
via the LAN port
is not
functioning.
Possible bad port on the
hub.
Use crossover cable to connect
directly to the Ethernet port on
a PC and ping the IP address
of the touchpanel to confirm
communication. If it is good,
confirm hub port by testing with
another Ethernet device.
Check Network Wiring
Use the Right Wire
In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire and only Crestron Certified Wire may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.
Calculate Power
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
78 • Touchpanel Media Centers: Crestron Isys i/O™ TPMC-15/17-L Series Operations Guide – DOC. 6354B