Specifications

Crestron Isys i/O
™
TPMC-15/17-L Series Touchpanel Media Centers
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPMC-15/17-L Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Touchpanel is not
communicating with the
network.
Use Crestron Toolbox (via
SIMPL Windows or VisionTools
Pro-e) to poll the network.
Verify network connection to
the touchpanel.
Touchpanel
does not
function.
Touchpanel is not
receiving power from a
Crestron power source.
Use the included Crestron
power supply. Verify all
connections are made between
power supply, TPMC-L-IMC
and touchpanel.
Touchpanel is not
receiving sufficient
power.
Inspect the UNDER VOLTAGE
LED on the rear of the
touchpanel. If it is illuminated,
decrease the length of wire
between the touchpanel and
the TPMC-L-IMC (60 feet max
for 14-gauge speaker wire).
Touchpanel is
incorrectly calibrated.
Enter “SETUP MODE” or use
Crestron Toolbox to initiate the
calibration sequence and
recalibrate.
Incorrect network wiring.
Touch the screen to remove
any message and verify correct
wiring to all connectors.
Touchpanel Cresnet ID
is not set to match the
Net ID in the SIMPL
program.
Use Crestron Toolbox to poll
the network. Verify that the
Cresnet ID for the touchpanel is
properly set to match the Net
ID in the SIMPL program.
Touchpanel is
not responding.
Touchpanel Cresnet ID
is not unique; two or
more units share the
same ID.
Use Crestron Toolbox to poll
the network and verify that
each ID is used only once.
Touchpanel
display is dark.
Standby timeout has
elapsed.
Touch the screen to reactivate.
Screen brightness is
improperly set.
Enter “SETUP MODE” and
alter screen brightness from the
SETUP MENU.
(Continued on following page)
Operations Guide – DOC. 6354B Touchpanel Media Centers: Crestron Isys i/O™ TPMC-15/17-L Series • 77