Specifications

Sonnex™ Multiroom Audio System Crestron SWAMP(I)-24X8
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
SWAMP-24X8 Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Device does not
function.
Device is not
communicating with the
network.
Use Crestron Toolbox to
poll the network. Verify
network connection to the
device.
Audio dropouts heard
on SWAMPE zone.
Bad or no shield on
Sonnex cable connecting
SWAMP-24X8 and
peripheral device.
Ensure continuity and
integrity of shield on both
ends of the Sonnex cable.
60 Hz hum heard on
a selected input
source.
The source has no earth
ground.
Connect the chassis of the
source to the
G (Ground)
screw on the
SWAMP-24X8.
Signal is incorrectly
routed.
Reroute the signal.
Incorrect Audio
signal.
Zone is incorrectly
bussed with other
zone(s).
Remove zone from bus.
Loss of functionality
due to electrostatic
discharge.
Improper grounding.
Check that all ground
connections have been
made properly.
Check Network Wiring
Use the Right Wire
To ensure optimum performance over the full range of your installation topology,
use Crestron Certified Wire only. Failure to do so may incur additional charges if
support is required to identify performance deficiencies because of using improper
wire.
Calculate Power
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Use the Crestron Power
Calculator to help calculate how much power is needed for the system
(www.crestron.com/calculators).
When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy
chained on the run, the Cresnet power usage of each network unit to be daisy
chained must be added together to determine the Cresnet power usage of the entire
48 • Sonnex™ Multiroom Audio System: SWAMP(I)-24X8 Operations & Installation Guide – DOC. 7049B