Specifications

Crestron ST-1550 & ST-1550C 1-Way Wireless RF Touchpanels
Problem Solving
Troubleshooting
The table below and on the next page provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron customer
service representative.
SmarTouch Touchpanel Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Project can not be
uploaded to
touchpanel:
1. Screen is black.
Touchpanel is in
standby or
powered down.
Touch the touchpanel to display a screen.
Verify that the panel has power supplied to it,
either battery or power pack.
2. Checking
communications
error.
Incorrect COM port
specified.
Verify upload preferences is set to the COM
port being used to communicate to the
control system.
Verify upload preferences specifies RACK
(not the PANEL) as target of the upload.
3. Checking panel
type error.
Incorrect NET ID
setting.
Verify that panel NET ID matches the NET ID
specified during upload. Refer to "Interface"
in this Operations Guide.
Problem with cable
between control
system and
touchpanel.
Check the cable for errors or poor
connections.
Wrong screens
appear on
touchpanel.
Screens were not
uploaded.
Upload screens as described in the help files
found in VT Pro.
Touchpanel does
not function.
No power to the
touchpanel.
Confirm that battery pack is installed or
external adapter is connected.
Touchpanel is
incorrectly
calibrated.
Select the Calibration button from the
Preferences and Settings Menu to enter
"calibration mode".
If the Calibration button cannot be reached,
complete the following steps.
Remove power (battery pack or adapter).
Reapply power while holding finger to the
touchscreen for approximately 3 seconds.
During this short period, the words "SETUP
MODE" appear.
When finger is lifted from screen, the
Opening Screen appears.
Touch the Opening Screen and select the
Calibration button from the Preferences and
Settings Menu to enter "calibration mode".
Operations Guide – DOC. 5803A 1-Way Wireless RF Touchpanels: ST-1550 & ST-1550C
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