System information

Crestron 2-Series Control Systems Reference Guide

Reference Guide – DOC. 6256A 2-Series Control Systems • 29

2-Series Control System Error Messages

Introduction

This section provides a brief description of 2-Series error messages that one may

encounter. Error messages may be the result of hardware or software failure,

hardware incompatibility with software definitions, or a programming error. An error

is indicated by the MSG / ERR LED on the front panel of the control system.

Error messages created by the control system are written to an error log that is stored

in the control system’s RAM. If power is recycled or the processor is rebooted, the

error log will be erased. The error log can be saved to a compact flash card on

processors that can use a compact flash card.

NOTE: To save the error log in non-volatile memory, use the NVRAMREBOOT

console command to have the error log write to NVRAM. For more information,

refer to “NVRAMREBOOT” on page 27.

There are two ways to display the error log. Either use the front panel (if the 2-Series

control system is equipped with one) or use Crestron Toolbox.

Viewing Error Messages with the Front Panel

The front panels of select 2-Series control systems incorporate a reverse mode

(yellow on black) LCD screen, shown below. Access the error log by pressing the

MSG menu function button on the Main Menu (default LCD display).

Front Panel Displaying Main Menu

As shown in the sample below, the top line of the LCD screen provides a single error

message from the error log. The message indicates that the system expects a card to

be inserted into slot 1. The bottom line of the LCD screen provides commands. The

user can use NEXT or PREV to scroll through the entire error log. Some messages

may be too long to be displayed across the top line of the LCD screen; use << and

>> to scroll left and right, respectively.

The CLEAR button can to used to empty the error log and extinguish the MSG /

ERR front panel LED. A security message prompts the user to confirm the

command.

MSG Submenu with Sample Message