Installation guide
Media Presentation Controller™ M5 Crestron MPC-M5
22 Media Presentation Controller™ M5: MPC-M5 Operations & Installation Guide – DOC. 6955B
System Monitor
The System Monitor allows you to reload firmware into the MPC-M5 in the event
that you cannot load the firmware in the normal mode.
If the system does not function, perform the following procedure:
1. Disconnect all Crestron USB devices from the computer.
2. On the MPC-M5, press and release the HW-R button.
3. Press and release the SW-R button three times.
4. Connect to the PC using a USB cable.
NOTE: If your PC does not have the USB driver installed, after connecting the
MPC-M5 to the PC using the USB cable, you will see a dialog box on your PC
screen asking you to install the USB driver. For instructions on how to install the
USB driver, refer to the Crestron Toolbox help file.
5. Open Toolbox and start the Text Console (click the icon). Then, click
on the Address Book icon in the lower left corner of the window to open
the “Address Book” window.
6. In the “Address Book” window, click the Add Entry button and give the
new entry a name (e.g. “System Monitor”).
7. Click the arrow next to the Device Type drop-down list. A “Warning”
window will open to inform you that this is an advanced feature. Click
Okay, then select 2-Series Control System Monitor from the drop-down
list. Make sure to choose USB as the Connection Type, then click OK. The
following text will appear in the bottom right corner of the “Text Console”
window:
usb;device 2SeriesCtrlSystemMonitor
The following text will appear in Toolbox:
MONITOR>
8. At the Toolbox prompt, type erase and press Enter. The following text
will appear in Toolbox:
Erasing
->25%->50%->75%->100%
Done
9. Click the icon and select Firmware… to open the “Firmware”
window, then click Browse.
10. Find and select the correct firmware file (.CUZ or .zip) and click Open.
11. In the “Firmware” window, click Send. You will see a “Confirmation”
window asking if you have selected the right file. Click OK and you will
see the “File Transfer” window.
12. When file transfer is completed, a window asking you to re-connect
appears. Click Okay, then close the “Firmware” window and re-connect
using the normal Address Book entry.