Specifications

Isys™ 2.8” Handheld Wireless Touchpanel Crestron MTX-3
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
MTX-3 Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Battery was not charged
or is discharged.
Place the MTX-3 on the
docking station/charger and
charge the battery using the
provided power supply.
Battery connector is not
fully seated.
Verify battery is properly
connected.
Touchpanel does
not turn on.
Power pack connector is
not fully seated in
docking station.
Verify power pack is properly
connected.
Cannot upload VT
Pro-e project or
firmware from
Toolbox via USB.
MTX-3 is off or has no
power.
Verify the MTX-3 has power
and is on.
MTX-3 shows
unexpected or
intermittent
feedback and/or
has intermittent
device control.
MTX-3 is out of range or
has poor access to the
gateway.
Move back within range of
gateway. For detailed
information, refer to the latest
version of the Best Practices
for Installation and Setup of
Crestron RF Products
Reference Guide (Doc.
6689).
MTX-3 boots up in
setup screens
every time.
Invalid VT Pro-e project
or no VT Pro-e project is
loaded.
Load/reload VT Pro-e project
using the Toolbox.
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron Web site (www.crestron.com/manuals). This link will provide a list of
product manuals arranged in alphabetical order by model number.
List of Related Reference Documents
DOCUMENT TITLE
2-Series Control Systems Reference Guide
Best Practices for Installation and Setup of Crestron RF Products Reference Guide
CEN-RFGW-EX infiNET EX Gateway
MTX-3-DS Docking Station/Charger
34 • Isys™ 2.8” Handheld Wireless Touchpanel: MTX-3 Operations Guide – DOC. 7066B