Installation guide

Crestron CEN-RFGW-EX infiNET EX Wireless Gateway
Operations & Installation Guide – DOC. 6706G infiNET EX Gateway: CEN-RFGW-EX • 21
CEN-RFGW-EX Troubleshooting (Continued)
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE
ACTION
NET LED is on
but unit does not
communicate
with infiNET EX
device.
(Continued)
infiNET EX device
is set to wrong RF
channel.
Refer to the “Setup”
section of the guide for
the device to verify that
its RF channel is set to
match the
CEN-RFGW-EX
channel ID.
infiNET EX device
RF ID does not
match the RF ID of
the SIMPL
program.
Use Crestron Toolbox
to poll the network.
Check the RF ID for
the device, then refer
to the “Setup” section
of the guide for the
device to set its RF ID
to match the RF ID in
the SIMPL program.
infiNET EX device
is not functioning
correctly.
Refer to the “Problem
Solving” section of the
guide for the device.
Intermittent
response from
CEN-RFGW-EX
during
communication
with device.
CEN-RFGW-EX is
in vicinity of metal.
Verify that large
amount of metal is not
in vicinity of
transmission.
infiNET EX device
is not functioning
correctly.
Refer to the “Problem
Solving” section of the
guide for the device.
infiNET EX device
is out of range.
Position the device
within operating range
or relocate
CEN-RFGW-EX. Refer
to “Specifications” on
page 4 for details.
(Continued on following page)