Installation guide

infiNET EX Thermostat Crestron CHV-TSTATEX
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infiNET EX Thermostat: CHV-TSTATEX Operations & Installation Guide – DOC. 6989C
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
CHV-TSTATEX Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
No display. No power from
system.
Check for +24 V on 24C connector.
Check circuit breaker powering furnace
or boiler.
Check thermostat wiring.
Check batteries (if running on battery
power).
Incorrect mounting
to back plate.
Check thermostat mounting.
Device does
not follow
control system
commands.
Device is not
communicating with
the
CEN-RFGW-EX.
Open Crestron Toolbox and select the
Network Device Tree View. Expand the
tree until the gateway to be managed is
selected.
Right-click the NET ID of the selected
gateway to open the sub-menu and
select Functions | infiNET EX
Gateway… If device is not listed, it
must be acquired by the infiNET EX
network (refer to “Joining an infiNET
EX Network” which starts on page 21).
RF ID of device (or
the gateway ID) is
not set to match the
RF ID of the
Crestron Studio (or
SIMPL Windows)
program.
Use the Network Device Tree infiNET
EX network in Crestron Toolbox to poll
the infiNET EX network. Verify that the
RF ID for the infiNET EX device is set
to match the RF ID specified in the
Crestron Studio (or SIMPL Windows)
program.
Heating/Cooling
system is not
operating.
No power to
thermostat.
Check circuit breaker.
Check for +24 V on 24C connector.
Check circuit breaker powering furnace
or boiler.
Recheck wiring connections.
Check batteries, replace if necessary.
Cannot change
setpoint setting.
The upper or lower
temperature limits
were reached.
Heat setpoint range is
38º to 89º F (3º to 32º C).
Cool setpoint range is 59º
to 99º F (15º to 37º C)
or 38º to 99º F (3º to 37º C) if extended
cool mode enabled.
Refer to ”Setup Mode
Parameters/Functions” which starts on
page 24.
(Continued on following page)