Installation guide

Crestron IM-WCVI-M iMedia Wall Plate Computer & Video Center Interface
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
IM-WCVI-M Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Verify computer cable
connection.
Verify video cable
connection.
No video output
displayed.
Incorrect cable
connection.
Verify iMedia output
cable connection is
secure.
Verify computer audio
cable connection.
No audio output.
Incorrect cable
connection.
Verify video input’s audio
cable connection.
Verify 15-pin computer
cable connection. Verify
iMedia output cable
connections.
Video from RGB
source is garbled or
no output.
Incorrect cable
connections.
Verify maximum iMedia
cable length. Adjust
delay on iMedia receiver.
Button does not
function when
pressed.
Incorrect cable
connection.
Verify that the iMedia
output cable connection
from the IM-WCVI-M to
the iMedia receiver is
secure.
Other functions
operate, but does not
control the projector.
Incorrect connections
to projector.
Verify cable wiring and
connections between
receiver and projector.
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
the Crestron website (http://www.crestron.com/manuals
). This link will provide a list
of product manuals arranged in alphabetical order by model number.
Operations & Installation Guide – DOC. 6622A iMedia Wall Plate Interface: IM-WCVI-M • 13