Installation guide

iMedia Wall Plate Control Panel Crestron IM-WCVP-M
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron
customer service representative.
IM-WCVP-M Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Not receiving
power.
Verify that the iMedia cable is
connected to the IM-WCVI-M
and the IM-WCVI-M is
connected to the iMedia
receiver.
Incorrect
power supply.
Only use Crestron power
supplies.
SOURCE
LED does
not
illuminate.
Source is not
selected.
Push a source button to
select a source.
Verify computer cable
connection.
Verify video cable connection.
No video
output
displayed.
Incorrect cable
connection.
Verify iMedia output cable
connection is secure.
Verify computer audio cable
connection.
No audio
output.
Incorrect cable
connection.
Verify video input’s audio cable
connection.
No
microphone
output
Microphone
level is
incorrectly set.
Set microphone level as
described on page 11.
(Continued on following page)
12 • Wall Plate Control Panel: IM-WCVP-M Operations & Installation Guide – DOC. 6623A