Installation guide

iMedia Wall Plate Computer & Video Center Crestron IM-WCCV
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
IM-WCCV Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Not receiving
power.
Verify that the iMedia cable is
connected to the IM-WCCV and the
IM-WCCV is connected to the
iMedia receiver.
Incorrect power
supply.
Only use Crestron power supplies.
Source LED
does not
illuminate.
Source is not
selected.
Push a source button to select a
source.
Verify computer cable connection.
Verify video cable connection.
No video
output
displayed.
Incorrect cable
connection.
Verify iMedia output cable connection
is secure.
Verify computer audio cable
connection.
No audio output.
Incorrect cable
connection.
Verify video input’s audio cable
connection.
Verify 15-pin computer cable
connection. Verify iMedia output
cable connections.
Video from RGB
source is
garbled or no
output.
Incorrect cable
connections.
Verify maximum iMedia cable length.
Adjust delay on iMedia receiver.
Button does not
function when
pressed.
Incorrect cable
connection.
Verify that the iMedia output cable
connection from the IM-WCCV to the
iMedia receiver is secure.
Other functions
operate, but
does not control
the projector.
Incorrect connections
to projector.
Verify cable wiring and connections
between receiver and projector.
12 • iMedia Wall Plate Computer & Video Center: IM-WCCV Operations & Installation Guide – DOC. 6540A