Installation guide

iMedia Wall Plate Computer Center Crestron IM-WCC-M
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
IM-WCC-M Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
SELECT LED
does not illuminate
when
SELECT
button is pressed.
Not receiving power.
Verify that the iMedia cable
is connected to the
IM-WCC-M and the
IM-WCC-M is connected to
the iMedia receiver.
Verify computer cable
connection.
No video output
displayed.
Incorrect cable
connection.
Verify iMedia output cable
connection is secure.
No audio output.
Incorrect cable
connection.
Verify computer audio cable
connection.
No microphone
output.
Microphone level is
incorrectly set.
Set microphone level as
described on page 13.
Verify 15-pin computer cable
connection. Verify iMedia
output cable connections.
Video from RGB
source is garbled or
no output.
Incorrect cable
connections.
Verify maximum iMedia cable
length. Adjust delay on
iMedia receiver.
Button does not
function when
pressed.
Incorrect cable
connection.
Verify that the iMedia output
cable connection from the
IM-WCC-M to the iMedia
receiver is secure.
Other functions
operate but unit
does not control the
projector.
Incorrect connections to
projector.
Verify cable wiring and
connections between receiver
and projector.
Loss of functionality
due to electrostatic
discharge.
Improper grounding.
Verify that all ground
connections have been made
properly.
14 • iMedia Wall Plate Computer Center: IM-WCC-M Operations & Installation Guide – DOC. 6620A