Installation guide

iMedia FlipTop Computer Center Crestron IM-FTCC-M
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
IM-FTCC-M Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE
ACTION
SELECT LED
does not illuminate
when SELECT
button is pressed.
Not receiving power.
Verify that the iMedia
cable is properly attached.
Verify computer cable
connection.
No video output
displayed.
Incorrect cable
connection.
Verify iMedia output cable
connection is secure.
No audio output.
Incorrect cable
connection.
Verify computer audio
cable connection.
No Microphone
output.
Microphone level is
incorrectly set.
Set microphone level as
described on page 19.
Verify 15-pin computer
cable connection. Verify
iMedia output cable
connections.
Video from RGB
source is garbled or
no output.
Incorrect cable
connections.
Verify maximum iMedia
cable length. Adjust delay
on IM receiver.
Button does not
function when
pressed.
Incorrect cable connection.
Verify that the iMedia
output cable connection is
secure.
Loss of functionality
due to electrostatic
discharge.
Improper grounding.
Verify that all ground
connections have been
made properly.
Other functions
operate, but does
not control the
projector.
Incorrect connections to
projector.
Verify cable wiring and
connections between
receiver and projector.
Reference Documents
The latest version of all documents mentioned within the guide can be obtained
from the Crestron website (www.crestron.com/manuals). This link will provide
a list of product manuals arranged in alphabetical order by model number.
List of Related Reference Documents
DOCUMENT TITLE
IM-RXV1 & IM-RXV3 iMedia Receiver/Processor with Video
IM-RXV1-M & IM-RXV3-M iMedia Receiver/Processor with Video and Mic
Input
20 • iMedia FlipTop Computer Center: IM-FTCC-M Operations & Installation Guide - DOC. 6610A