Specifications

Isys 5.7” Wireless Touch Screens Crestron TPS-6X Series
54 • Isys 5.7” Wireless Touch Screens: TPS-6X Series Operations Guide – DOC. 6875C
TPS-6X Troubleshooting (Continued)
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Touch screen is
not responding
(Continued).
Invalid control system IP
address / IP ID set up
on the TPS-6X.
The IP address (or host
name) for the control system
is invalid or the IP ID does not
match the one defined in the
SIMPL program. Refer to
“COMM” which starts on page
18 to define IP addresses.
Touch screen is set to
wrong RF channel.
Refer to “WIRELESS” which
starts on page 26 to verify the
touch screen RF channel is
set to match the
CEN(I)-ERFGW-POE
gateway’s channel ID.
Touch screen RF ID
does not match the RF
ID in the SIMPL
program.
Use Crestron Toolbox to poll
the network. Check the RF ID
for the touch screen. Then
refer to “WIRELESS” which
starts on page 26 to set its
RF ID to match the RF ID in
the SIMPL program.
Touch screen is out of
range of
CEN(I)-ERFGW-POE
gateway.
Position the touch screen
within operating range or
relocate the
CEN(I)-ERFGW-POE. Refer
to “Specifications” which
starts on page 5 for operating
range details.
Touch screen
display is dark.
Standby timeout has
elapsed.
Touch the screen to
reactivate.
Unexpected
response from
touch screen.
Touch screen is
incorrectly calibrated.
Recalibrate the touch screen
(refer to “Configuring the
Touch Screen” which starts
on page 12 and
“CALIBRATION MENU” on
page 14).
TPS-6X boots up
with message
saying “Your
desired page was
not found.”
Invalid VT Pro-e project
or no VT Pro-e project is
loaded.
Load/reload VT Pro-e project
using Crestron Toolbox.