Installation guide

DigitalMedia 8G+™ Transmitter 200 Crestron DM-TX-200-C-2G-FLOOR/WALL
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
DM-TX-200-C-2G Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
PWR LED does
not illuminate.
Device is not receiving
power.
If device is powered over DM:
• Verify cable connections
to the DM OUT port.
• Verify that device
connected to the
DM OUT port can provide
power to this device.
If device is powered from
power pack connected to 2-pin
terminal block, verify power
pack connections to the device
and to the power outlet.
Device cannot
establish a link to the
device connected to
the DM OUT port.
Verify cable connection to the
DM OUT port.
8G LINK LED
(front) and green
LED on DM OUT
port (rear) do not
illuminate.
A problem exists with
the FPGA firmware.
Reload the firmware using
Crestron Toolbox.
Device cannot
pass HDCP video
from the DM OUT
port.
Display connected to
the DM OUT port is
not HDCP compliant.
Verify that HDMI IN content is
HDCP protected and that
DM OUT amber LED is
blinking.
HDMI input is not
selected.
Verify that HDMI is routed on
device symbol.
Device cannot
pass audio and
video from HDMI
input.
HDMI source is not
transmitting.
Verify that HDMI IN LED is
illuminated.
PC input is not
selected.
Verify that PC input is routed
on device symbol.
Device cannot
pass audio and
video from PC
input.
PC source is not
transmitting.
Verify that PC LED is
illuminated.
Loss of
functionality due
to electrostatic
discharge.
Improper grounding.
Check that all ground
connections have been made
properly.
NOTE: For more advanced diagnostics, use the DMTool in Crestron Toolbox.
30 • DigitalMedia 8G+™ Transmitter 200: DM-TX-200-C-2G-FLOOR/WALL Operations & Installation Guide – DOC. 7255B