Specifications

Crestron STX-1700CW Wall Mount 2-Way RF Compact Color Touchpanel
Problem Solving
Troubleshooting
The table below and continued on the next page provides corrective action for
possible trouble situations. If further assistance is required, please contact a Crestron
customer service representative.
STX-1700CW Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
Touchpanel does not
function.
No power to the
touchpanel.
Confirm that battery pack is installed or
external adapter is connected.
Touchpanel is not
communicating to the
control system.
Poll the network (F4 in Viewport, VT Pro-e or
SIMPL Windows) to verify communication.
Touchpanel does not
report as Cresnet
device to control
system when mounted
in DA-1700CW.
Touchpanel not
making connection.
Check that rubber feet on bottom of touchpanel
are mounted correctly.
Project cannot be
uploaded to
touchpanel.
Touchpanel is not
powered up.
Touch the touchpanel to display a screen.
Verify that the panel has power supplied to it,
either battery or power pack.
Communications
error between PC
and control system.
Verify upload preferences is set to the COM
port being used to communicate to the control
system.
Incorrect Net ID
setting.
Verify that panel Net ID matches the Net ID
specified during upload. Refer to "Select
Interface Menu ".
Problem with cable
between control
td
Check the cable for damage or bad
connections.
Wrong screens appear
on touchpanel.
Wrong screens
uploaded.
Upload correct screens. Refer to "Uploading a
VT Pro-e Project".
Active area does not
coincide with button on
screen.
Touchpanel is
incorrectly calibrated.
Remove power and then reapply power while
holding finger to touchscreen (for about five
seconds). The Main Menu appears. Select
"Touchscreen Calibration". The Calibration
Menu appears. Select "Perform Calibration"
and follow prompts. *
Touchpanel display is
dark or too light.
Screen brightness is
improperly set.
Hold a finger to the touchscreen for more than
five seconds from power off. Set brightness
using Setup menu.
Touchpanel exhibits
slow operation.
Compressed
graphics take time to
decompress.
If there are no memory problems,
decompressed graphics decrease the drawing
time of panel pages.
Touchpanel display is
dark.
Standby or power
down timeout has
elapsed.
Touch screen to reactivate.
No power to the
touchpanel.
Verify the power is properly applied and all
connections are made.
* You can also use the caltouch command in Viewport to access the Calibration option.
(continued on next page)
Operations Guide - DOC. 6228A Wall Mount 2-Way RF Compact Color Touchpanel: STX-1700CW • 31