System information

Reference Guide Crestron 3-Series Control Systems
12 • 3-Series Control Systems Reference Guide – DOC. 7150A
Troubleshooting Communications
Use the following checklist if communication cannot be established with the control
system.
• Verify that the correct cables are being used. With a TCP/IP connection, a
CAT5 cable with 8-pin RJ-45 connectors and the wiring shown on page 11
must be used.
• Using a USB cable, connect the control system to a PC. Using Crestron
Toolbox go to Tools | Manage Address Book. Select the appropriate entry
for the control system and verify the correct settings have been made. Click
OK. In Toolbox navigate to Tools | System Info. When the “System Info”
window opens, select the communication method from the drop-down
menu. Communication is confirmed when the system information is loaded
on the screen.
If after performing all of the troubleshooting steps described in this section,
communication can still not be established or the control system is still locked up,
reload the device’s firmware.
Refer to the procedure below to erase existing and install new 3-Series Control
System firmware:
NOTE: This procedure erases the control system’s firmware and reinstalls it. If
problems persist before a SIMPL Windows program is loaded, contact Crestron’s
True Blue Technical Support Group. If the system locks up after a SIMPL Windows
program is loaded, there is probably an issue with the SIMPL Windows program.
1. Download the Package Update File (.puf); save it in any directory.
2. There are two ways to use this .puf file:
NOTE: A USB connection is the recommended type due to ease of use.
• Double-click the filename. This starts the Package Update Tool as a
standalone application. When the Crestron Toolbox address book
opens, choose an existing connection type (i.e., USB, TCP, or Serial) or
add a new entry for a connection from the PC to the control system.
Click OK.
-or-
• In Toolbox, click Tools | Package Update Tool. The operator is asked
to specify the .puf file. Click Select… to choose the .puf file. Click the
address book icon to open the address book and select an existing
connection type (i.e., USB, TCP, or Serial) or add a new entry for a
connection from the PC to the control system.
3. The Package Update Tool connects to the control system. It analyzes the
software versions on the control system and compares them to the versions
in the .puf. It recommends which firmware files should be updated. The
user may choose to manually override the suggestions. This is only
recommended for advanced users.
4. When the desired files to be updated have been selected, click Update. The
Package Update Tool upgrades the selected firmware. A status message is
displayed when the firmware upgrade is complete.