Installation guide

Programming Crestron Controllers for a Kaleidescape System
Page 59
No video on the touch panel with a video window
1. If using S-Video, verify that the Y and C connections are not reversed. (Try
reversing the connections, just to be sure.)
2. Verify that the TPS/IMPC (the device where the video cables terminate) is
receiving power either through Cresnet or the power connector.
Note: A touch panel can be powered by the TPS/IMPC, but a
TPS/IMPC cannot be powered by a touch panel.
3. Verify that the video input for the touch panel is set correctly. Remove the
power to the touch panel, touch and hold the touch screen, and reapply
power to the touch panel. The touch panel setup menu should appear,
which includes an option for setting up the video input.
4. Verify that the touch panel has the requisite video card installed (if
applicable). If there is no option to configure the video input in the touch
panel setup menu, the panel probably does not support video.
5. Verify that the Kaleidescape movie zone is configured to provide the video
output that the touch panel requires.
6. If more than one video input is available on the touch panel, verify that the
input is correct.
Video on the touch panel is black and white
The video input for the touch panel is set incorrectly (using S-Video and the touch
panel expects composite, or vice-versa). Remove the power to the touch panel,
touch and hold the touch screen, and reapply power to the touch panel. The touch
panel setup menu should appear which includes an option for setting up the video
input.
Getting additional support
Kaleidescape drivers, modules, and templates described in this document are not
supported by Crestron.
For additional help contact Kaleidescape Support.
 See online resources at www.kaleidescape.com/support.
 Contact Kaleidescape Support at [e-mail]
or [phone]
When contacting Kaleidescape Support, be prepared to provide the serial number
of the Kaleidescape server. The serial number label is located on the back of all
components, and behind the front panels of Kaleidescape servers.