Installation guide

Programming Crestron Controllers for a Kaleidescape System
Page 58
Nothing is working
1. If using TCP/IP, open up ViewPort or the Toolbox Console and type est to
check the Ethernet status. Verify that the TCP/IP client is connected.
If the TCP/IP client is not connected,
 Verify that TCP/IP client is attempting to connect to the proper IP
address.
 Verify that a 1 has been placed on the Connect input of the TCP/IP
client.
 Verify that port 10000 is being used on the TCP/IP client.
 Verify that the Crestron controller can successfully ping the
Kaleidescape component by typing ping followed by the
component IP address. If this action fails, check the network
connections and settings.
2. If using RS-232, check the cable connections, pinouts, and communication
parameters. See Appendix B: RS-232 Port Configuration and Cable Pinout
on page 65 for more information.
3. Verify that the CPDID setting on the module matches the component CPDID
set on the installer pages of the browser interface.
4. Verify that the Zone ID matches the audio output for listening (SATP).
5. Verify that there are no attempts to control the Kaleidescape 1U, 3U or 5U
Server.
6. Open up ViewPort or the Toolbox Console, type ucmd “k debug” and try to
use the interface. Module errors are shown in the window as errors occur
and can provide useful information about what the problem could be.
7. Open up Test Manager and verify that touch panel signals are reaching the
module, and the module TX$ signal is reaching the communication port.
Verify that the communication port RX$ signal is reaching the module.
Music is not changing (SATP controlled zone)
Verify that control is for the intended music zone (audio output).
Cannot make selections with a touch panel with a video
window
The zone touch panel interface is not calibrated correctly. See Calibrating the touch
interface on page 38.