Installation guide

Function & Numeric Keypads Crestron CNX-BF/BN12
CNX-BF12 & CNX-BN12 Troubleshooting (Continued)
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE
ACTION
Keypad does
not function
(continued).
Keypad Net ID is
the same as
another device’s
Net ID.
Assign a different Net
ID in SIMPL Windows
and reset unit using
Toolbox.
Feedback signal
names incorrect in
SIMPL Windows
program.
Verify SIMPL
Windows program for
feedback signal
names.
Button LED
does not
illuminate.
LED intensity set
to 0 (zero).
Set intensity to
desired level.
Pressing button
yields wrong
result.
Keypad is
mounted upside
down.
Check keypad
orientation.
Keypad
programmed
incorrectly.
Check programming
in SIMPL Windows.
No sound from
speaker
Feedback audio
signal is not
present.
Verify VisionTools
Pro-e program for
feedback audio
signals.
Check Network Wiring
Use the Right
Wire
In order to ensure optimum performance over the full range of your
installation topology, Crestron Certified Wire and only Crestron Certified
Wire may be used. Failure to do so may incur additional charges if
support is required to identify performance deficiencies because of using
improper wire.
Calculate
Power
CAUTION: Use only Crestron power supplies for Crestron equipment.
Failure to do so could cause equipment damage or void the Crestron
warranty.
CAUTION: Provide sufficient power to the system. Insufficient power
can lead to unpredictable results or damage to the equipment. Please use
22 • Function & Numeric Keypads: CNX-BF/BN12 Operations & Installation Guide – DOC. 8185A