Crestron RoomView™ Software Reference Guide Intended for Version 4.
This document was prepared and written by the Technical Documentation department at: Crestron Electronics, Inc. 15 Volvo Drive Rockleigh, NJ 07647 1-888-CRESTRON All brand names, product names and trademarks are the property of their respective owners. ©2003 Crestron Electronics, Inc.
Crestron RoomView Software Contents Crestron RoomView™ 1 About Crestron RoomView ................................................................................................1 Crestron RoomView Setup .................................................................................................2 System Requirements ...........................................................................................2 License Installation.........................................................................
Software Crestron RoomView Crestron Viewport ............................................................................................................52 Viewport: File Menu ..........................................................................................52 Viewport: Edit Menu..........................................................................................53 Viewport: Setup Menu .......................................................................................
Crestron RoomView Software Crestron RoomView™ About Crestron RoomView Crestron RoomView™ provides a central monitoring station for 250+ control systems on a single Ethernet network (more are possible, the number depends on the combination of IP ID and IP address). This centralization of information is convenient in corporate or educational applications, where each room has dedicated hardware and an associated Ethernet-enabled control system. A system may control hardware for more than one room.
Software Crestron RoomView RoomView is available in two versions, free and licensed. For additional licensing information, refer to the “License” section on page 3. • The free version of RoomView supports 25 rooms, two users (one of which is the Administrator), and two contacts. • The licensed version of RoomView supports 250+ rooms, multiple users and multiple contacts.
Crestron RoomView Software update version 202 or later is required for programs using the RoomView symbol. If you cannot open the demo program provided with the installation (RoomView/demo/RoomView.smw) with your current version of SIMPL Windows, visit our website at www.crestron.com to download the required library update or contact customer service for assistance.
Software Crestron RoomView 5. Right-click on the RoomView License Manager icon and select About License Manager to view license information. Shared License Setup (Client/Server) RoomView can share a single license among multiple, separate computer installations. One installation (the RoomView server) installs the license from Crestron and the other installations (clients) acquire the license from the computer where the license is installed.
Crestron RoomView Software 1. Install RoomView. 2. Acquire and install the license. 3. Right-click the RoomView License Manager icon in the task bar and select Preferences. 4. Check Run as a service if desired. NOTE: WIN 98 machines install License Manager with this option unchecked. 5. Enter the port number for client connections. The default port number is 1000, allowable port numbers are 0 to 65535.
Software 6 • Crestron RoomView Crestron RoomView 7. Click OK. 8. After login, select About RoomView from the Help menu to display license information. Reference Guide - DOC.
Crestron RoomView Software Adding and Editing Users Reference Guide – Doc. 6133 1. Click Users on the Edit menu, or press , or click the Edit Users icon , then click New User. 2. Enter the username.
Software 8 • Crestron RoomView Crestron RoomView 3. Enter the E-mail address. 4. Enter and confirm the password. 5. Select User or Administrator for the program access. 6. Click the Rooms tab and select the rooms to which this user will have access. The Administrator may restrict rooms visible to each user by unchecking the check box for a room. By default, all rooms are visible to all users: 7. Click OK to save your user. Reference Guide - DOC.
Crestron RoomView Software Adding and Editing Rooms A room is a location, such as a meeting room or classroom that is controlled by one control system. In both corporate and educational settings, it is common for rooms to have a projector or other "display" device with a light bulb or lamp. Here RoomView can monitor both the lamp life and power status of the display device and send notification when the bulb requires replacement.
Software Crestron RoomView 2. Enter a name for the room, and then enter the room location and group if desired. In large applications, the location and group can help organize the rooms and provide useful search parameters. NOTE: You can assign a new group or select from an existing group by clicking the drop down arrow. 3. Enter the IP address or host name (DHCP) of the control system, and then select the IP ID.
Crestron RoomView Software two rooms can have the same IP address so long as the IP IDs are different. Similarly, two rooms can have the same IP ID so long as the IP addresses are different. Of utmost importance is that the IP ID that you select for a room matches the IP ID of that interface symbol. NOTE: Changing the IP ID requires recompiling the SIMPL Windows program. 4.
Software Crestron RoomView Adding and Editing Room Attributes Attributes define a monitored signal for a room, such as room lights, system power, etc. An attribute can be a digital, analog, or serial signal and is assigned a join number. The join number must have a corresponding signal mapped to the RoomView symbol in the SIMPL Windows program. Custom attributes require changes to the RoomView symbol and to the SIMPL Windows program to function.
Crestron RoomView Software 2. Reserved attributes are displayed in gray and cannot be deleted. Click New Attribute to create a new attribute or select an existing attribute and click Edit. NOTE: The signal type and join number of reserved attributes are fixed and cannot be changed. NOTE: If the option to apply to all rooms is selected, the room tab is not shown. Reference Guide – Doc.
Software Crestron RoomView 3. In the General Tab, enter a Signal name. This is the title of the new attribute. 4. Select a Signal type from the pull down list (Digital, Analog, or Serial). The signal type determines which graphics are available to display the attribute. 5. Enter a Group name or select one from the pull down list. 6. Assign a Join number. The join number must match the corresponding signal in the SIMPL program. Refer to “Control System Configuration” on page 47. 7.
Crestron RoomView Software • For analog signals, choose equal to, equal or less than, equal or greater than or not equal to the specified alert notification value. This window allows you to define the condition under which an email is sent to the assigned room contact. • For serial signals, you can specify a specific string of characters. 11. The alert can be customized on a per room basis.
Software Crestron RoomView 13. Check all rooms to which the attribute applies. 14. Click OK to save your changes. 16 • Crestron RoomView Reference Guide - DOC.
Crestron RoomView Software Adding and Editing Contacts A contact is the e-mail recipient that receives notifications based on the attributes assigned to a room. These can include (but are not limited to) errors, help information, and low display lamp life notifications for one or more rooms. Reference Guide – Doc. 6133 1. Click Contacts on the Edit menu, or press , or click the Edit Contacts icon . 2. Click New Contact to create a new contact or select an existing contact and click Edit. 3.
Software 18 • Crestron RoomView Crestron RoomView 4. Click the Phone & E-mail tab and enter the telephone numbers and email addresses. 5. As shown below, you can enter up to four e-mail addresses for event notification. 6. Click the Rooms tab and select the rooms that pertain to this contact. Reference Guide - DOC.
Crestron RoomView Software NOTE: A room may have more than one contact and a contact may be assigned more than one room. When you are satisfied with the settings, click OK. Reference Guide – Doc.
Software Crestron RoomView Adding and Editing Events Events are signals automatically sent from RoomView to the room at a scheduled date and time. Similar to attributes, events contain a name, type (digital, analog, or serial), and a join number that must be programmed in the SIMPL program. An event can have a start and end date or be indefinitely repeating, and can be sent on any combination of days. 1.
Crestron RoomView Software 3. In this digital example of a new event (Room Lights On), the join number is 50, and the data state is 1 (signal on). NOTE: Digital events are a pulsed signal (similar to a button push). The control processor receives a high then a low for this digital join. Reference Guide – Doc. 6133 4. In an analog event, the data value can be any number from 0 to 65535. 5. In a serial event, the data string can be any string of up to 255 characters.
Software Crestron RoomView Setting an Event Value Use the following procedure to set the schedule for this event. 22 • Crestron RoomView 1. Click the Enable this event box to turn the event on and off. 2. Click the Repeating event box if you want the event to repeat continuously. Uncheck this option to specify a start and end date in the Start date and End date fields. 3. Set the default time for the event. The default time will be used for all rooms to which the event is assigned.
Crestron RoomView Software NOTE: After a default time is modified, changes to the default time in the “Edit Events” window will not affect the customized time. Reference Guide – Doc. 6133 4. Click the Weekdays box to select Monday through Friday or click any combination of weekdays for the event. 5. Click the Weekends box to select Saturday and Sunday or click any combination of weekend days for the event. 6. Click the Rooms tab.
Software Crestron RoomView 7. Check all rooms that should send this event, or click Select All to enable this event for all rooms. 8. Click OK to complete the entry of a new event. 9. Remember that any new event must be included in the SIMPL Windows program to operate. You can edit the room or event information by selecting Rooms on the Edit menu. Alternatively, you can right-click the room and select Edit or Schedule from the submenu.
Crestron RoomView Software Groups The room and attribute groups are used to associate rooms with similar characteristics. The group is assigned when you create or edit a room, or an attribute. Rooms can be arranged by group on the main screen. You can create any name for a group, and then display the particular group of rooms that share the same room group or attribute group. 1. Select Groups from the Edit menu, or press , or click the Edit Group icon 2. Reference Guide – Doc. 6133 .
Software Crestron RoomView 3. 26 • Crestron RoomView You can choose to view the rooms by Room Group or Attribute Group. When viewing by group, tabs are displayed at the bottom of the screen for each of the selected groups. Click a tab to display the room(s) belonging to that group. Reference Guide - DOC.
Crestron RoomView Software Preferences Click Preferences on the Edit menu to set system preferences (Administrator only). General Tab - Startup Options • Select the Connect rooms when database opens check box to automatically connect the rooms when the database opens. (Otherwise, you need to right-click each room on the main screen and select Connect, or select Connect All Rooms from the File menu.
Software Crestron RoomView E-mail Tab The E-mail tab allows you to specify the network's e-mail server, which is used for e-mail notifications. You can also suspend e-mail notification or log e-mail delivery errors. The port can also be defined, the default value is 25. In cases where authentication is required for a particular mail server, You may set this up on the Use Authentication feature on the E-mail tab.
Crestron RoomView Software NOTE: If you have a licensed version of RoomView, you may also create custom messages. Simultaneous Database Access Multiple users can be viewing the same room database at the same time. While the database is open, it may be modified and updated by an Administrator. If the option to automatically Check for database updates is enabled, and a change in the database is detected, the following dialog is displayed to all active RoomView sessions viewing that database.
Software Crestron RoomView Using Crestron RoomView First Time Login Initially, RoomView opens with the following screen: No password is initially required. NOTE: The Administrator should change this password as soon as possible to avoid unauthorized access. NOTE: Passwords are save encrypted in the database. 1. Browse to a desired database if you have one from a previous version. 2. Click OK. 3. Click the Connect all rooms checkbox to open the rooms at startup.
Crestron RoomView Software Administrator and User Privileges RoomView is a password-protected program with two levels of permissions, one for Administrators and the other for Users. • Administrators can add or edit rooms, contacts and users, connect to control systems and run diagnostics. • Users can connect to control systems, respond to incoming help requests and monitor room status. • The Administrator can edit, add or delete users at any time.
Software Crestron RoomView 6. 32 • Crestron RoomView When you are satisfied with the Administrator settings, click OK. The next time you start RoomView you will need the new user name and password to log on as Administrator. Reference Guide - DOC.
Crestron RoomView Software Establishing a Connection When RoomView opens, a grid of rooms and attributes are displayed. If no connection is established with a control system, all the status fields display as shown below. To establish an individual room connection, right-click a room and select Connect from the submenu. To connect all rooms, select Connect All Rooms from the File menu. Alternatively, you can set system preferences to establish connections automatically at startup.
Software Crestron RoomView Navigation Tool Bars Administrator Tool Bar Log Off - Used to change the active user or database. You must log off to switch to a different database. The new database is specified on the Log-in screen. Find Room - Used to locate a specific room in a large installation. View Log - Displays a log of activity for the room selected. Edit Attributes - Opens the “Edit Attributes” window. Edit Rooms - Opens the “Edit Rooms” window. Edit Contacts - Opens the “Edit Contacts” window.
Crestron RoomView Software Main Window The main window provides the following ten default columns of attributes for each room.
Software Crestron RoomView The sort arrow in the header shows which attribute the rooms are currently being sorted by and the sort order (ascending or descending). The sort attribute can be selected by clicking the desired attribute header item. The sort order can be toggled between ascending and descending order by clicking the current sort attribute header item. Show/Hide Columns Columns can be hidden by right clicking on the column header and selecting Hide.
Crestron RoomView Software Menu Selections RoomView offers five pull down menus: File, Edit, View, Window and Help. The File menu allows you to connect and disconnect all rooms, Log off to change databases or users, and exit the program. The Edit menu permits editing of attributes, rooms, contacts, events, groups and users. It also provides the Find Room utility and access to the preferences selections. The View menu allows you to turn the Toolbar, Status Bar and Grid displays on or off.
Software Crestron RoomView The Windows menu permits you to minimize, restore, close or cascade all open detail view windows. The Help menu provides access to the Help Topics, Live Update, and the About RoomView screen. 38 • Crestron RoomView Reference Guide - DOC.
Crestron RoomView Software Monitoring Rooms When you start RoomView and open the database, the screen displays a grid with attributes and status indicators for each room. The Name, Location, and Group fields are set by the Administrator when adding rooms. In large applications with many rooms, you can use these fields as search parameters—Refer to “Find Room” on page 44. The Online field indicates the online status of the control system.
Software Crestron RoomView The Schedule field shows whether a room has scheduled events. • The icons that have been selected for custom attributes reflect current status. • If the rooms are sorted by a particular attribute, and the status of the room attribute changes, the order of the display changes accordingly. • Only the Administrator can set system preferences to establish all control system connections automatically.
Crestron RoomView Software Sending Messages NOTE: Send Message is only available with the licensed version of the software. The Administrator or User can send messages to a room. 1. Left-click in the Help column or right-click the room and select Send Room Message from the menu. 2. Select the room if this was not the one you intended or if you want to send messages to different rooms. 3. Select the message from the pull down menu or type a new message name. 4.
Software Crestron RoomView Help Requests A control system program can send help requests to RoomView. That is, a user in a room can flip to a help page on the room's touchpanel and press a help message button to send a help request to the monitoring station. When RoomView receives the help request, the Help status indicator for that room will change to a red plus sign.
Crestron RoomView Reference Guide – Doc. 6133 Software • Click Send to send the text message to the control system. The message is displayed on the error page of the room's touchpanel. • You can view messages from other rooms by selecting the room from the drop-down list. You can remove messages by clicking the Delete buttons. Click Close to return to the main screen. • The plus symbol remains until all help requests have been responded to or deleted.
Software Crestron RoomView Find Room RoomView provides a search feature that makes it easy to locate a room in large applications with many rooms. You can search by name, location, group or IP address. 44 • Crestron RoomView 1. Click the Find Room button (or click Find Room on the Edit menu, or press , and select the search parameters from the Name, Location, and Group lists. 2. When you click Find Next, RoomView starts the search and selects the first matching room.
Crestron RoomView Software Log File RoomView automatically records all database and control system activity into a text file as it occurs. The file is called RoomView.log and is located in the RoomView | Log folder. is displayed for a room, click the icon. The log file When the error icon contents for only that room are displayed. If you select Delete Log from the file menu while viewing the contents for an individual room, only the log contents for that room are deleted from the log file.
Software Crestron RoomView You can use Windows Explorer to open RoomView.log in Notepad. Control system programming can monitor the status of devices connected to the system and can bring up an icon based on the equipment malfunction. 46 • Crestron RoomView Reference Guide - DOC.
Crestron RoomView Software Crestron Programming Control System Configuration Each control system that is monitored by RoomView must have an Ethernet card and IP address. In addition, the SIMPL Windows program must include an RoomView Interface to allow communication with RoomView. The RoomView installation package includes a sample SIMPL Windows program called RoomView.smw, located in the \Demo folder.
Software Crestron RoomView This creates an entry in the "default" IP table that you can send to the control system when you upload the program. Alternatively, you can manually enter the above values into the IP Table using the Viewport Setup IP Table command. You can then send the IP Table to the control system without need to re-compile and resend the entire SIMPL Windows program. After you set the IP information, go to Program View and open the symbol detail.
Crestron RoomView Software Digital Signals • and are routed from RoomView to the control system. These signals correspond to the "System On" and "System Off" events that can be scheduled in RoomView. For example, if the Administrator schedules a "System On" event for a particular time, the input will go high at the scheduled time. You can define the System On and System Off events in whichever way your application requires.
Software Crestron RoomView • is routed to the RoomView "Display Use" field, and indicates the light bulb usage in a display device such as a projector. The expected lamp life (in hours) is set by the Administrator when adding a room. In the example program, a SIMPL+ module called COUNTLAMPHOURS.usp counts elapsed lamp hours whenever the display is on. Alternately, many projectors keep track of lamp hours. This value must be obtained and sent back.
Crestron RoomView Software Network Traffic Analysis Crestron’s RoomView software reports facility wide audio, video, and room status via an Ethernet infrastructure and TCP/IP communications. The presence of these TCP/IP packets will introduce a negligible load on the network of a typical facility when RoomView is running. Even large-scale integrations with many control systems will not add a significant network traffic load since packets are sent periodically, not continually.
Software Crestron RoomView Crestron Viewport To troubleshoot communications, network or system problems, the Administrator right clicks the room and selects Diagnostics from the submenu to start Crestron Viewport. NOTE: Viewport works on port 41795. The Crestron Viewport is a broad-based mechanism that performs multiple system tasks.
Crestron RoomView Software Viewport: Edit Menu Copy Copies the selected text to the Clipboard. Paste Writes the contents of the Clipboard to the Viewport screen and transmits the pasted characters using the selected connection (as if they were typed in). Clear Data Clears the Viewport buffer and all displayed text. Viewport: Setup Menu Use the Setup menu to set preferences for the display of characters in the Viewport Incoming and Outgoing data panes, and to specify communications and port settings.
Software Crestron RoomView In X-Generation control systems, this option will display the same information as with a Hard Reset, in addition to any errors generated during program transfer. (These errors will not be displayed using the Hard Reset command.) Character Mapping Character mapping is used to control how incoming and outgoing data is displayed (when the Display in Hex Mode option is not enabled).
Crestron RoomView Software Setup Sequence Keys Viewport provides up to 10 sequence keys, which are key combinations ( through ) that automatically transmit serial strings when pressed. From the “Sequence Setup” window, type the string in the text field corresponding to a key combination. Once the sequence keys are configured, the string will be transmitted whenever Viewport is open and the key combination is pressed.
Software Crestron RoomView Enter a time in seconds for the connection to be attempted before hanging up. Click the Drop DTR check box to close the connection by turning off the Data Terminal Ready signal. Finally, click Turn Modem Speaker Off to disable the sound of the modem connection. Communications Presets Communications presets are shortcut keys or key combinations that can be used to specify communications settings automatically.
Crestron RoomView Software With an RS-232 connection, Viewport checks baud rates, beginning with 115200 and cycling back to 300 until the control system is detected. When the control system is found it is set to the same baud rate as the PC. With a TCP/IP connection, the “Communication” window displays the IP address and port number of the control system. If the control system cannot be located, an error message is displayed.
Software Crestron RoomView The control system mailbox is a region of memory that is designed to store one file at a time, typically the source file for the SIMPL Windows program. In X-Generation control systems the size of the mailbox is fixed, whereas in the 2-Series (and pre-X-Generation) the size varies depending on the amount of memory left over after the SIMPL Windows program has been uploaded.
Crestron RoomView Software Cold Reboot Re-initializes Monitor ROM (a set of system-level routines similar to the BIOS) and restarts the operating system. Boot from ROM Re-initializes EPROM (CN-Series only). Erase Permanent Memory Erases the program that is currently stored in flash PROM. Erase SIMPL+ Directory Erases all SIMPL+ modules stored in flash PROM.
Software Crestron RoomView identifier for each copy of a module. If any errors are generated at runtime, the error message will give both the module name and the reference name, as follows: ~TEMP1[7] <-- Array out of bounds in BRAND Z VCR CONTROL.UF (Executive Planning Room) ~TEMP[16][17] <-- Array out of bounds in BRAND Z VCR CONTROL.UF (Executive Planning Room) ~X$[10] <-- Array out of bounds in BRAND Z VCR CONTROL.
Crestron RoomView Software Error Log Provides options for retrieving and saving the error messages that are shown on the front panel of 2-Series control systems (when you press the MSG button on the front panel of the control system). • To display the current error messages in Viewport, click Show Error Log. • To write the error messages to the Clipboard, click Copy Error Log to Clipboard. • To save the error messages to a file, click Save Error Log to File.
Software Crestron RoomView Setup IP Table The IP Table is an internal table that contains the IP IDs and IP addresses of all Ethernet network devices defined in a program 1. Click Add and select the IP ID of each device from the drop-down list. Enter the IP address in the IP Address text fields and click OK to add the entry to the IP Table editor. The entry will be preceded by a icon, denoting that it has not yet been uploaded to the control system.
Crestron RoomView Software retrieve IP Table data that has been saved to disk, click Load from Disk, browse to the file and click Open. • To upload the IP Table to the control system, click Send IP Table to Control System. Set TCP/IP Console Password The TCP/IP console password restricts TCP/IP access to the control system. The password can be set using either an RS-232 or TCP/IP connection. Simply enter the password in the New Password field and then re-enter the password in the Verify field.
Software Crestron RoomView Put Touchpanel into Setup Mode/Calibrate Mode To bring a network touchpanel into setup mode or calibrate mode, simply enter the Net ID of the panel and click OK. To bring all touchpanels on the network into setup or calibrate mode, enter "FF" as the Net ID. Enter Passthrough Mode Passthrough Mode allows direct access to serial devices. That is, it allows direct communication between the PC and a network serial device (effectively "passing through" the control system).
Crestron RoomView Software If the configuration is offline, then the File List will display 127 blank entries. To add WAV files to the file list, double-click a blank entry (or right-click a blank entry and select Choose File). Browse to the WAV file and click Open. If the file is in the supported format (PCM, 8000 Hz, 16 bit, mono) it will be added to the file list preceded by a icon, denoting that the file resides on disk, rather than on the CNXTA card.
Software Crestron RoomView Viewport: File Transfer Menu The File Transfer menu lists commands for updating, sending, and retrieving files. Send Program Uploads the compiled SIMPL Windows program to the control system. Click Browse, select the file and click Open. This will display the program's header information and enable one or both of the What to Send check boxes. If the program does not contain any SIMPL+ modules only the SIMPL Program check box will be enabled.
Crestron RoomView Software Send Web Pages Uploads Web pages to X-Generation and 2-Series control systems. With XGeneration control systems, the Web server is a built-in component of the CNXENET+ card, providing up to 2.0 MB of storage for Web pages. With 2-Series control systems, the Web server is built into the control processor itself; thus, with its expandable slot for compact flash memory, the 2-Series can accommodate practically any memory requirement.
Software Crestron RoomView accomplished by using the Web tab of the VisionTools Pro-e “Project Properties” window. Choose an IP ID from the drop-down list and enter the IP address of the control system. Then click Apply Settings to All Pages. (Alternatively, the IP information can be specified at the page level using the Web tab of each “Page Properties” window.
Crestron RoomView Software NOTE: In X-Generation processors, the content of the mailbox is deleted whenever a new program is uploaded to the control system, or a new file is saved to the mailbox. In 2-Series processors, the mailbox content is deleted only when a new file is saved to the mailbox; uploading a new program will not erase the file. NOTE: On some 2-Series processors (PRO2, AV2, and CNX-DVP4) the amount of memory can be expanded with compact flash.
Software Crestron RoomView Updates are obtained from the Crestron Web site. To download an update, click the file and choose the Save to Disk option, then specify the target directory. If the update is zipped, extract all the zipped files to the same directory and review any "Readme" documentation before continuing with the upload procedure. To send the update, select the Network ID of the touchpanel.
Crestron RoomView Software Send Touchpanel (MT-500C only) Function not yet defined. Viewport: Remote Menu The Remote menu provides options for communicating with remote systems via modem, RS-232 or TCP/IP. Modem Provides options for connecting via modem to a computer or control system. NOTE: The Modem Settings command on the Viewport Setup menu specifies the initialization strings for a PC or control system modem, as well as for any modem used in PC Passthrough mode.
Software Crestron RoomView Some IP addresses (usually hosts on the Internet) have associated domain names. The DNS Lookup command retrieves the domain name, if any, of the current IP address. The Wait for Connection command causes the Viewport to listen for a TCP/IP connection to be initiated from another control system or computer. Enter the port number and click OK. To take Viewport out of listening mode, click Cancel.
Crestron RoomView Software Viewport: Shortcut Keys Shortcut Key Reference Guide – Doc.
Software Crestron RoomView ASCII Conversions 74 • Crestron RoomView Reference Guide - DOC.
Crestron RoomView Software Further Inquiries If after reviewing this Reference Guide, you cannot locate specific information or have questions, please take advantage of the Crestron award winning customer service team by calling: • In the US and Canada, call the Crestron corporate headquarters at 1-888-CRESTRON [1-888-273-7876]. • In Europe, call Crestron International at +32-15-50-99-50. • In Asia, call Crestron Asia at +852-2341-2016.
Software Crestron RoomView Software License Agreement This License Agreement (“Agreement”) is a legal contract between you (either an individual or a single business entity) and Crestron Electronics, Inc. (“Crestron”) for software referenced in this guide, which includes computer software and, as applicable, associated media, printed materials, and “online” or electronic documentation (the “Software”).
Crestron RoomView Software If You are a business or organization, You agree that upon request from Crestron or its authorized agent, You will within thirty (30) days fully document and certify that use of any and all Software at the time of the request is in conformity with Your valid licenses from Crestron of its authorized agent. Without prejudice to any other rights, Crestron may terminate this Agreement immediately upon notice if you fail to comply with the terms and conditions of this Agreement.
Software Crestron RoomView Return and Warranty Policies Merchandise Returns / Repair Service 1. No merchandise may be returned for credit, exchange, or service without prior authorization from CRESTRON. To obtain warranty service for CRESTRON products, contact the factory and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying the nature of the problem, name and phone number of contact person, RMA number, and return address. 2.
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Crestron Electronics, Inc. 15 Volvo Drive Rockleigh, NJ 07647 Tel: 888.CRESTRON Fax: 201.767.7576 www.crestron.com Reference Guide – DOC. 6133 01.04 Specifications subject to change without notice.
