Installation guide
Crestron CHV-TSTATEX-FCU  infiNET EX Thermostat (Fan Coil Unit) 
Operations & Installation Guide – DOC. 7206C  infiNET EX Thermostat (Fan Coil Unit): CHV-TSTATEX-FCU 
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 31 
CHV-TSTATEX Troubleshooting (Continued) 
TROUBLE  POSSIBLE 
CAUSE(S) 
CORRECTIVE ACTION 
System cycles 
too quickly. 
Anticipator setting 
is too low. 
Reprogram anticipator setting (refer to 
“Setup Mode Parameters/Functions” 
which starts on page 19). 
Poor battery 
life. 
Ensure that the 
power switch 
selection position 
is proper for the 
expected 
conditions. 
Using the 24VAC position prevents 
power steal operation and causes a 
device to run on battery alone if no  
24 V input is available. 
Using the STEAL position prevents 
the 24 V input from being used even if 
it is available. 
Cool-only applications with nothing 
connected to R or W cannot 
power-steal. 
Ensure heat system is available if 
using power steal or follow the 
cool-only notes in that section. 
Check for 
communication 
problems using 
standard RF 
troubleshooting. 
Fringe communication and excessive 
gateway reconnect attempts cause 
extended runtime which consumes 
battery power more quickly. 
Unit is using 
remote sensors. 
Avoid using remote sensors when 
running on battery alone. Setup 
system so that power-steal is 
available. 
A long backlight 
time is being used. 
Avoid long backlight runtimes if the 
user interface is operated frequently. 
Room has high 
temperature 
variance. 
Anticipator setting 
is too high. 
Reprogram anticipator setting (refer to 
“Setup Mode Parameters/Functions” 
which starts on page 19). 
Wide 
temperature 
variance in 
single setpoint 
Auto mode. 
Auto Dead Band 
setting is too high. 
Reprogram Auto Dead Band (db) 
setting (refer to “Setup Mode 
Parameters/Functions” which starts 
on page 19). 
Heating/Cooling 
not operating in 
single setpoint 
Auto mode. 
20 minute system 
toggling lockout. 
Reprogram Auto Dead Band (db) and 
anticipator settings for smoother 
operation (refer to “Setup Mode 
Parameters/Functions” which starts 
on page 19). 
Cannot enter 
Auto mode. 
Auto mode is 
disabled in setup. 
Reprogram Auto mode setting (AU) to 
“S” (for single setpoint operation) or 
“d” (for dual setpoint operation) (refer 
to “Setup Mode 
Parameters/Functions” which starts 
on page 19). 
(Continued on following page) 










