Specifications

High-Definition Capture Recorder Crestron CAPTURE-HD/CAPTURE-HD-PRO
32 • High-Definition Capture Recorder: CAPTURE-HD/CAPTURE-HD-PRO Operations Guide – DOC. 7233F
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
Capture Recorder Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Device does not
function.
Device is not receiving
power from a Crestron
power source.
Use the provided Crestron
power source. Verify
connections.
Loss of functionality
due to electrostatic
discharge.
Improper grounding. Check that all ground
connections have been made
properly.
Cannot record. Storage location is
incorrect
Select appropriate storage
location
Not enough space left on
selected storage device.
Make sure storage device has
at least 4 GB of free space.
Reference Documents
All documents mentioned in this guide are available at www.crestron.com/manuals.
List of Related Reference Documents
DOCUMENT TITLE
CAPTURE-TPMC-4SM Capture HD Interface Operations Guide
Crestron CaptureLiveHD Design Guide
Crestron e-Control Reference Guide
Further Inquiries
To locate specific information or resolve questions after reviewing this guide,
contact Crestron's True Blue Support at 1-888-CRESTRON [1-888-273-7876] or, for
assistance within a particular geographic region, refer to the listing of Crestron
worldwide offices at
www.crestron.com/offices.
To post a question about Crestron products, log onto Crestron’s Online Help at
www.crestron.com/onlinehelp. First-time users must establish a user account to fully
benefit from all available features.
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of the
Capture recorder, additional information may be made available as manual updates.
These updates are solely electronic and serve as intermediary supplements prior to the
release of a complete technical documentation revision.
Check the Crestron Web site periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.