Installation guide

Cameo Keypads Crestron C2N/C2NI-CB Series
30 • Cameo Keypads: C2N/C2NI-CB Series Operations & Installation Guide - DOC. 6560B
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer
service representative.
C2N/C2NI-CB Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE
ACTION
The keypad does
not function.
The wrong power
supply is being
used.
Use a Crestron power
supply.
The unit is not
receiving power, or
is receiving
insufficient power.
Verify that the cable
plugged into the NET
port is secure. Verify
that the power supply
is correct.
There is a loose
connection in the
network.
Verify that the cable
plugged into the NET
port is secure.
The keypad does
not function. All
six feedback
LEDs are on low.
Improper Net ID
used.
Verify that the Cameo
Net ID matches the
Net ID in the software
program.
Keypad does not
function, or does
not function as
expected.
However, it
reports on
Cresnet at the
proper Net ID.
Not programmed
correctly
Use Test Manager to
check the behavior
when buttons are
pressed. Revise and
reload the program as
needed to correct the
behavior.