Installation guide

Crestron C2N-DBN12 & C2N-DBF12 Decorator Wall Panels
Operations & Installation Guide - DOC. 6200 Decorator Wall Panels: C2N-DBN12 & C2N-DBF12 • 29
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer
service representative.
Keypad Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Wall panel does not Incorrect power supply. Use a Crestron power supply.
function when a
button is pressed.
Wall panel is not
receiving power.
Check wiring connection to
unit.
Wall panel Net ID is not
correct.
In Viewport, poll the network
(F4) to verify Net ID.
Wall panel Net ID is not
set to match the Net ID
set in the SIMPL
Windows program.
Verify SIMPL Windows
program for setting Net ID.
Wall panel Net ID is the
same as another
device's Net ID.
Assign a different Net ID in
SIMPL Windows and reset
unit using Viewport.
Pressing button
yields wrong result.
Wall panel is mounted
upside down.
Check wall panel orientation.
Wall panel programmed
incorrectly.
Check programming in SIMPL
Windows.
Wall panel functions
but LED indicator
does not illuminate.
Feedback signal names
incorrect in SIMPL
Windows program.
Verify SIMPL Windows
program for feedback signal
names.
LED intensity set to 0
(zero).
Set intensity to desired level.