Installation guide

Decorator Keypads Crestron C2N-DBF12 & C2N-DBN12
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Decorator Keypads: C2N-DBF/N12 Operations & Installation Guide – DOC. 6200C
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer
service representative.
C2N-DBF/N12 Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE
ACTION
Keypad does
not function.
Keypad is not
communicating with
the network.
Use Crestron Toolbox
to poll the network.
Verify network
connection to the
device.
Keypad is not
receiving power from
a Crestron power
source.
Use Crestron power
source. Verify
connections.
Keypad is not
receiving sufficient
power.
Use the Crestron
Power Calculator to
help calculate how
much power is
needed for the
system.
Keypad Net ID is not
correct.
In Toolbox, poll the
network (F4) to verify
Net ID.
Keypad Net ID is not
set to match the Net
ID set in the SIMPL
Windows program.
Verify Net ID setting in
SIMPL Windows
program.
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