Installation guide

Crestron C2N-DB6, C2N-DB8 & C2N-DB12 Decorator Keypads
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron
customer service representative.
C2N-DB6/8/12 Keypad Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE
ACTION
The keypad does
not function.
The wrong power
supply is in use.
Use a Crestron power
supply.
The unit is not
receiving power, or
is receiving
insufficient power.
Verify that the cable
plugged into the NET
port is secure. Verify
that the power supply
is correct.
There is a loose
connection in the
network.
Verify that the cable
plugged into the NET
port is secure.
The keypad does
not function. All
feedback LEDs
are on low.
An improper Net ID
is used.
Verify that the
device’s Net ID
matches the Net ID in
the software program.
The keypad does
not function, or
does not function
as expected.
However, it
reports on
Cresnet at the
proper Net ID.
The unit is not
programmed
correctly.
Use SIMPL Debugger
to check the behavior
when buttons are
pressed. Revise and
reload the program as
needed to correct the
behavior.
The keypad is
mounted upside
down.
Check keypad
orientation.
(Continued on following page)
Operations & Installation Guide - DOC. 6154C Decorator Keypads: C2N-DB6/8/12 • 15