Crestron DGE-2 ® Digital Graphics Engine with HDMI and DigitalMedia™ CAT Connectivity Operations Guide
This document was prepared and written by the Technical Documentation department at: Regulatory Compliance This product is Listed to applicable UL Standards and requirements by Underwriters Laboratories Inc. As of the date of manufacture, the DGE-2 has been tested and found to comply with specifications for CE marking and standards per EMC and Radiocommunications Compliance Labelling. Federal Communications Commission (FCC) Compliance Statement This device complies with part 15 of the FCC Rules.
Crestron DGE-2 Digital Graphics Engine Contents Digital Graphics Engine with HDMI® and DigitalMedia™ CAT Connectivity: DGE-2 1 Introduction ............................................................................................................................... 1 Features and Functions ................................................................................................ 2 Applications........................................................................................................
Crestron DGE-2 Digital Graphics Engine Digital Graphics Engine with HDMI® and DigitalMedia™ CAT Connectivity: DGE-2 Introduction Designed for use with a Crestron® V-Panel™ HD Touch Screen Display (sold separately)1, the DGE-2 Digital Graphics Engine (DGE) allows for a very streamlined touch screen installation by placing the bulk of the electronics out of sight at the central equipment location.
Digital Graphics Engine Crestron DGE-2 Features and Functions • • • • • • • • • • • • • • • • • • • • • • • Touch screen graphics and HD video processing for V-Panels Also compatible with third-party touch screens1 High definition 24-bit graphics powered by Core 3™ Onboard PC applications for Web browsing, playing digital media and viewing digital documents VNC viewer for remotely accessing and controlling external computers Native H.
Crestron DGE-2 Digital Graphics Engine Some Core 3 UI enhancements: • Cool looking graphical buttons, sliders, knobs and gauges are intuitive and fun to use. • Kinetic effects enhance the feeling of realism with lists and toolbars that scroll with momentum at the flick of a fingertip. • Drag and drop objects snap into place offering an easy way to assign assets to rooms. • Desktop widgets personalize the touch screen with animated clocks, calendars, weather, news and other information.
Digital Graphics Engine Crestron DGE-2 HDMI and Analog Video In addition to handling streaming video, the DGE-2 also provides extensive connectivity for more conventional types of sources including HDMI. The DGE-2 can simultaneously generate two fully scalable, full motion video windows, each supporting SD or HD video and high resolution computer signals from external digital and analog sources. Input connections include two HDMI, two RGB and two multi-format analog video.
Crestron DGE-2 Digital Graphics Engine Presentation Output Through its HDMI output or via a DigitalMedia system, the DGE-2 allows the touch screen image to be sent to additional display devices, allowing videos, PowerPoint presentations, annotation and other on-screen media to be shared with a live audience. DigitalMedia DigitalMedia (DM®) connectivity opens up new ways to configure a touch screen control system.
Digital Graphics Engine Crestron DGE-2 Applications The following diagram illustrates use of a DGE-2 with either a V12, V15 or V24R-C V-Panel touch screen display. When used with a V12 or V15, the DGE-2 connects to the V-Panel via DM-CBL cable. Using a DGE-2 with a V24R-C requires the use of a DigitalMedia 8G+ Transmitter (DM-TX-201, C or equivalent, sold separately). The DM-TX-201-C connects to the V24R-C via DM-CBL-8G.
Crestron DGE-2 Digital Graphics Engine The following diagram shows a DGE-2 in a typical application. DGE-2 in a Typical Application Operations Guide – DOC.
Digital Graphics Engine Crestron DGE-2 Specifications Specifications for the DGE-2 are listed in the following table.
Crestron DGE-2 Digital Graphics Engine DGE-2 Specifications (Continued) SPECIFICATION DETAILS Video Input Signal Types HDMI, DVI4, DisplayPort Multimode4, RGB, component (YPbPr), S-video (Y/C), composite Output Signal Type DM CAT (DigitalMedia over dual shielded twisted pair copper wire), HDMI, DVI3 Formats HDMI, DVI, HDCP content protection support, computer up to UXGA/WUXGA, HDTV up to 1080p60, NTSC or PAL Input Resolutions HDMI, Progressive 640 x 480 @ 60 Hz 720 x 480 @ 60 Hz (480p) 720 x 576
Digital Graphics Engine Crestron DGE-2 DGE-2 Specifications (Continued) SPECIFICATION DETAILS Input Resolutions (Continued) RGB 640 x 480 @ 60 Hz 720 x 480 @ 60 Hz (480p) 720 x 576 @ 50 Hz (576p) 800 x 600 @ 60 Hz 1024 x 768 @ 60 Hz 1280 x 720 @ 50 Hz (720p50) 1280 x 720 @ 60 Hz (720p60) 1280 x 768 @ 60 Hz 1280 x 800 @ 60 Hz 1280 x 960 @ 60 Hz 1280 x 1024 @ 60 Hz 1360 x 768 @ 60 Hz 1400 x 1050 @ 60 Hz 1440 x 900 @ 60 Hz 1600 x 1200 @ 60 Hz 1920 x 1080 @ 50 Hz (1080p50) 1920 x 1080 @ 60 Hz (1080p60) 19
Crestron DGE-2 Digital Graphics Engine DGE-2 Specifications (Continued) SPECIFICATION DETAILS Power Requirements Main Power 1.8 Amps @ 100-240 Volts AC, 50/60 Hz Power Consumption 120 Watts maximum Cresnet Power Usage Does not draw Cresnet power Available DMNet Power 50 Watts (2.08 Amps @ 24 Volts DC) Default Net ID 03 Minimum 2-Series Control System Update File6, 7 Version 3.155.
Digital Graphics Engine Crestron DGE-2 5. Intercom is only supported using a V-Panel model V12 or V15. For IP Intercom, the V-Panel must connect directly to the DGE-2 via DM CAT with no repeaters or switchers in line. 6. The latest software versions can be obtained from the Crestron Web site. Refer to the NOTE following these footnotes. 7. Crestron 2-Series control systems include the AV2 and PRO2. Consult the latest Crestron Product Catalog for a complete list of 2-Series control systems. 8.
Crestron DGE-2 Digital Graphics Engine DGE-2 Overall Dimensions (Front View) 1 2 3 4 5 3.47 in (89 mm) DGE-2 Overall Dimensions (Top View) 12.19 in (310 mm) 17.03 in (433 mm) Operations Guide – DOC.
Digital Graphics Engine Crestron DGE-2 DGE-2 Overall Dimensions (Rear View) 6 16 17 7 18 8 16 10 9 11 12 18 17 13 14 19 20 15 21 22 Connectors, Controls & Indicators # CONNECTORS1, CONTROLS & INDICATORS 1 USB (front) (1) USB Type A female; USB 2.
Crestron DGE-2 Digital Graphics Engine Connectors, Controls & Indicators (Continued) # CONNECTORS1, CONTROLS & INDICATORS DESCRIPTION 9 USB (1 – 2) (2) USB Type A female; USB 2.0 host ports for connection of a USB HID-compliant mouse/keyboard, touch screen or USB flash drives 10 MEMORY (1) MMC compatible card slot; Accepts Multimedia Memory Cards (MMC) up to 32 GB for memory expansion2 11 REMOTE RESET (1) 2-pin 3.
Digital Graphics Engine Crestron DGE-2 Connectors, Controls & Indicators (Continued) # CONNECTORS1, CONTROLS & INDICATORS DESCRIPTION 18 VIDEO IN (1 – 2) Y PB/Y PR/C/COMP (2) Auto-sensing, multi-format analog video inputs, each comprised of (3) BNC female; Signal types: component (YPbPr), S-video (Y/C) or composite; Input level: 1 Vp-p nominal; Input impedance: 75 Ω nominal Y PB / Y PR / C / CO MP 19 VIDEO OUT HDMI (1) 19-pin Type A HDMI female; HDMI digital video/audio output; Also supports D
Crestron DGE-2 Digital Graphics Engine 5. For DigitalMedia CAT wiring, use DM-CBL DigitalMedia cable. Maximum cable length is 450 feet (137 meters). Up to two DM Repeaters (model DM-DR) may be required. All cable and repeaters sold separately. Refer to the Crestron DigitalMedia Design Guide (Doc. 4546) for DM system design guidelines. 6. DMNet wiring is not compatible with Cresnet wiring. DMNet wiring cannot be daisy chained. 7. Refer to the following table for the 24 A B G connector pinouts.
Digital Graphics Engine Crestron DGE-2 Setup Network Wiring When wiring the Cresnet® and network, consider the following: NOTE: DMNet® wiring and Cresnet wiring are not compatible. • Use Crestron Certified Wire. • Use Crestron power supplies for Crestron equipment. • Provide sufficient power to the system. • For DigitalMedia CAT wiring, use DM-CBL DigitalMedia cable. Maximum cable length is 450 feet (137 meters). All cable sold separately.
Crestron DGE-2 IP ID Digital Graphics Engine The IP ID is set within the DGE-2’s IP table using Crestron Toolbox. For information on setting an IP table, refer to the Crestron Toolbox help file. The IP IDs of multiple DGE-2 devices in the same system must be unique. When setting the IP ID, consider the following: • The IP ID of each unit must match an IP ID specified in the SIMPL Windows program. • Each device using IP to communicate with a control system must have a unique IP ID.
Digital Graphics Engine Crestron DGE-2 NOTE: Select Exit Setup Mode to exit the setup menu. DGE-2/V-Panel Setup Menu The setup menu provides access to all basic functions and parameters. It is divided into Setup, Ethernet, LAN Ethernet Status, Standby, Misc. Controls, VPanel Ethernet Status, Screen Brightness, Hard Button Feedback and Touch Path sections. There are also buttons for Save & Reboot, Shut Down and Exit.
Crestron DGE-2 Digital Graphics Engine Security The Security button opens the “Security Setup” window, which allows the user to change the username and password of the system account, setup and close network connections, setup a proxy server, close network connections and clear Internet browser temporary files, history and cookies. NOTE: To use the on-screen keyboard for security settings, touch Keyboard on the startup menu before touching Security.
Digital Graphics Engine Crestron DGE-2 “Configure Network Connection” Window To add a network drive, perform the following procedure: 1. Touch to browse for the new network connection. If the remote shareable folder name does not appear on the list, it can be entered manually in the Remote Name field, using the following format: \\Remote host name\Shareable folder name 2. Map this connection by selecting a drive letter from the Map Drive Letter drop box. 3. Enter a User Name and Password. 4.
Crestron DGE-2 Digital Graphics Engine To setup a proxy server, select Use Proxy Server. 1. Enter the IP address or name of the proxy server. 2. If desired, specify addresses that should not use the proxy server (i.e., intranet addresses). Touch OK to enable the proxy server connection and return to the “Security Setup” window. Then touch Close to return to the setup menu.
Digital Graphics Engine Crestron DGE-2 Touch Screen The Touch Screen button opens the “Touch Screen Settings” window, which provides access to touch screen calibration when Calibrate Touch Screen… is touched. “Touch Screen Settings” Window To view the mouse cursor on the touch screen, select On in the Mouse Cursor section of the window. The mouse cursor is displayed only if a mouse is connected to the touch screen. When Calibrate Touch Screen… is touched, the “Touch Device Configuration” window opens.
Crestron DGE-2 Digital Graphics Engine initiate calibration. As each new crosshair is touched, the next appears. After the upper left, crosshairs appears in the upper center, upper right, middle left, screen center, middle right, lower left, lower center and finally lower right. Touch the center of the crosshair in the lower right of the screen to conclude calibration and return to the “Touch Screen Settings” window. Touch OK to accept the changes and return to the setup menu.
Digital Graphics Engine Crestron DGE-2 Display Output Touching Display Output shows the display resolution of the touch screen and provides charts for testing the V-Panel glass. “Display Output” Window For devices that require HDCP compliance, an informational “HDCP” window opens when HDCP… is touched. This can be useful when troubleshooting failure to display HDCP content on some display devices.
Crestron DGE-2 Digital Graphics Engine Update Panel The Update Panel button permits the selection of the touch screen program, a .vtz file. It is also used to upgrade firmware. The Project tab of the “Project and Firmware” window is divided into two sections: Current Loaded Project and Load New Project. In the Target Location to Load the Project to section, the location where the uncompressed project files are stored can be chosen. The default file location is the internal flash.
Digital Graphics Engine Crestron DGE-2 The Firmware tab of the “Project and Firmware” window (refer to illustration below) displays the Current Loaded Firmware and also has a Load New Firmware section. “Project and Firmware” Window – Firmware Tab Current Loaded Firmware displays the version of the current firmware. In the Load New Firmware section, touch Browse and select the firmware file (i.e., the .csz or .zip file) to be loaded from a network drive, USB device or flash drive.
Crestron DGE-2 Digital Graphics Engine Video Each one of the video inputs is selected and adjusted from this window. Touch an input tab and adjust the settings for the selected input. Video Setup The setup screen for each video source contains the settings appropriate to that video format, as displayed in the following illustrations. Changes are made in real time.
Digital Graphics Engine Crestron DGE-2 “Video Setup” Window (HDMI 1 Tab) HDMI video is setup using the Position, Size, Overscan and Color controls (for Brightness, Contrast, Red, Green and Blue). Up to 30 presets may be stored for future retrieval. NOTE: Depending on HDMI source, when the video position and/or size is adjusted beyond a certain value, the video display is black. Reversing the setting restores the video. NOTE: HDMI audio is heard only if the accompanying video source is locked.
Crestron DGE-2 Digital Graphics Engine “Video Setup” Window (BNC 1 Tab) BNC video is setup using the Overscan and Color controls (for Brightness, Contrast, Hue and Saturation). Up to 30 presets may be stored for future retrieval. Operations Guide – DOC.
Digital Graphics Engine Crestron DGE-2 Manage Presets Use the Manage Presets tab to copy presets for one source to other sources. “Video Setup” Window (Manage Presets Tab) 32 • Digital Graphics Engine with DigitalMedia™ CAT Connectivity: DGE-2 Operations Guide – DOC.
Crestron DGE-2 Digital Graphics Engine Dual Window Preview The DGE-2 also offers a dual window preview of its various video inputs. To access the preview window, touch the Isys i/o logo in the lower left corner of the main setup menu. Dual Window Preview Screen Use the HDMI, BNC, VGA RGB, VGA SVideo, VGA YPbPr and VGA Comp buttons to select the format of the video inputs to preview. Touch Setup to return to the main setup menu. Operations Guide – DOC.
Digital Graphics Engine Crestron DGE-2 Audio Touch Audio to open the “Audio Setup” window, shown in the illustration below. Volume controls and Mute buttons are available for the VPanel Glass Speakers and VPanel Glass Key Clicks, as well as a Mute button for the VPanel Glass Microphone. Volume controls and a Mute buttons are also provided for Local Playback, the Analog Input, HDMI Input 1 and HDMI Input2 along with a Mute button for HDMI output.
Crestron DGE-2 Digital Graphics Engine Embed Apps (Embedded Applications) Touch Embed Apps to open the “Embedded Apps” window, which permits setting Internet security to different levels for different types of Internet sites. “Embedded Apps” Window For each of the three zones (Internet, Local Intranet, and Trusted Sites), one of three security levels (High, Medium or Low) can be selected. The security levels are defined as: • High: The safest way to browse but also the least functional.
Digital Graphics Engine Crestron DGE-2 A list of trusted sites can be created and edited by touching Add/Remove Trusted Sites. Touching this button opens the “Trusted Sites” window. From here, trusted sites can be added and edited. Sites are listed by domain name or IP address. Once all sites have been entered, touch Close. “Trusted Sites” Window NOTE: Save & Reboot on the setup menu must be selected for Embedded Apps changes to take effect.
Crestron DGE-2 Digital Graphics Engine ETHERNET Details The Ethernet portion of the setup menu allows configuration of the touch screen settings for Ethernet communications.
Digital Graphics Engine Crestron DGE-2 NOTE: When configuring an adapter, only one item can be modified at a time. For example, to modify an IP address and also change authentication, touch Configure and modify the IP address, then touch OK (to return to the “Ethernet Setup” window). Touch Configure again, change authentication, then touch OK. The order in which modifications are performed does not matter.
Crestron DGE-2 Digital Graphics Engine correct transfer of data. IP receives the data from TCP, breaks it up into packets and ships it off to a network. The IP address is a unique number consisting of four parts (called “octets”) separated by dots, e.g., 165.113.245.2. Dynamic Host Configuration Protocol (DHCP) is a protocol for assigning dynamic IP addresses to devices on a network. With dynamic addressing, a device can have a different IP address every time it connects to the network.
Digital Graphics Engine Crestron DGE-2 Identity Touch Identity to open the “Network ID” window. The “Network ID” window displays the hostname and workgroup that identify the touch screen on the network. The hostname may be used when transferring a program over Ethernet using Crestron Toolbox. This window permits editing of the hostname and workgroup. “Network ID” Window NOTE: The hostname is required for Ethernet communication. Sharing Touch Sharing to open the “Configure Shared Folders” window.
Crestron DGE-2 Digital Graphics Engine LAN Ethernet Status Details The LAN Ethernet Status section of the setup menu provides a Link Status light to indicate a LAN Ethernet connection and displays the current LAN IP and MAC addresses. Standby Details The Standby function turns off the backlight when the touch screen is inactive for a specified time. Use the Up and Down buttons to set the Standby from 0 through 120 minutes, where 0 disables the timeout.
Digital Graphics Engine Crestron DGE-2 “Message Popup Configuration” Window There are three types of Network popup messages. Following are definitions of each message type: • Connected: A green popup message appears when the touch screen is connected to the control system. • Checking Connection: A yellow popup message appears when the touch screen is experiencing network issues.
Crestron DGE-2 Keyboard Digital Graphics Engine Touch the Keyboard button to display the on-screen keyboard. The on-screen keyboard can be used in an identical manner to a physically connected keyboard. It can be used in any of the embedded applications, for example, to enter a Web address or to enter data into a spreadsheet, etc. On-Screen Keyboard The on-screen keyboard also has a few special keys: Touch the that follows.
Digital Graphics Engine Crestron DGE-2 The initial position of the on-screen keyboard is determined by the VT Pro-e® program or SIMPL Windows settings. The on-screen keyboard defaults to its largest size. In use, when the on-screen keyboard is moved and/or resized and then closed, it re-opens in the same position it was in and at the same size it was when closed. This position and size remains in memory until the touch screen is re-booted or it is re-set by the SIMPL Windows program.
Crestron DGE-2 Digital Graphics Engine Screen Brightness Details NOTE: Screen Brightness is not displayed unless there is a V-Panel connected directly to the DGE-2 DM OUT ports. The Screen Brightness can be varied from 0 to 100. To increase the brightness, touch Up. To decrease the brightness, touch Down. Hard Button Feedback Details NOTE: Hard Button Feedback is not displayed unless there is a V-Panel connected directly to the DGE-2 DM OUT ports.
Digital Graphics Engine Crestron DGE-2 Installation Ventilation The DGE-2 should be used in a well-ventilated area. The venting holes should not be obstructed under any circumstances. To prevent overheating, do not operate this product in an area that exceeds the environmental temperature range listed in the table of specifications. Consider using forced air ventilation and/or incrementing the spacing between units to reduce overheating.
Crestron DGE-2 Digital Graphics Engine Ear Attachment for Rack Mounting 4. Stacking Repeat procedure (steps 1 through 3) to attach the remaining ear to the opposite side. Four “feet” are provided with the DGE-2 so that if the unit is not rack mounted, the rubber feet can provide stability when the unit is placed on a flat surface or stacked. These feet should be attached prior to the hookup procedure. Refer to the following illustration for placement of the feet.
Digital Graphics Engine Crestron DGE-2 Hardware Hookup Make the necessary connections as called out in the illustration that follows this paragraph. Refer to “Network Wiring” on page 18 before attaching the 4-position terminal block connector. Apply power after all connections have been made. When making connections to the DGE-2, use Crestron power supplies for Crestron equipment.
Crestron DGE-2 Digital Graphics Engine NOTE: Ensure the unit is properly grounded by connecting the chassis ground lug to an earth ground (building steel). NOTE: To prevent overheating, do not operate this product in an area that exceeds the environmental temperature range listed in the table of specifications. NOTE: For wiring between the DGE and V-Panel, use DM-CBL DigitalMedia Cable. The maximum cable length is 450 feet (137 meters).
Digital Graphics Engine Crestron DGE-2 Programming Software Have a question or comment about Crestron software? Answers to frequently asked questions (FAQs) can be viewed in the Online Help section of the Crestron Web site. To post a question or view questions submitted to Crestron’s True Blue Support, log in at www.crestron.com/onlinehelp. First-time users must establish a user account to fully benefit from all available features.
Crestron DGE-2 Digital Graphics Engine Locating the DGE-2 (Cresnet) in the Device Library b. To incorporate the DGE-2 (Ethernet) into the system, drag the DGE-2 from the Touchpanels | Touchpanels (Ethernet) folder of the Device Library and drop it in the System Views. Locating the DGE-2 (Ethernet) in the Device Library The system tree of the control system displays the device in the appropriate slot(s) with a default Net ID or IP ID as shown in the following illustration.
Digital Graphics Engine Crestron DGE-2 C2ENET-2 and C2Net Devices, Slot 8 and 9 2. If additional DGE-2 devices are to be added, repeat step 1 for each device. Each DGE-2 is assigned a different Net ID or IP ID number as it is added. 3. If necessary, double click a device to open the “Device Settings” window and change the Net ID or IP ID, as shown in the following figure(s).
Crestron DGE-2 Digital Graphics Engine “Device Settings: Crestron DGE-2 (Ethernet)” Window NOTE: The ID code specified in the SIMPL Windows program must match the Net ID or IP ID of each unit. Refer to “Identity Code” which starts on page 18. Program Manager Program Manager is the view where programmers “program” a Crestron control system by assigning signals to symbols. The symbol can be viewed by double clicking on the icon or dragging it into Detail View.
Digital Graphics Engine Crestron DGE-2 WAV File Audio Messages The DGE-2 is capable of playing audio messages as system prompts and responses. These files are recorded as WAV files on a PC using an audio utility such as Sound Recorder that is packaged with Microsoft® Windows. Files from other sources may also be converted to an acceptable format by using this or a similar utility. Many other audio utilities are available commercially or as shareware.
Crestron DGE-2 Digital Graphics Engine In graphics intensive applications such as touch screens, raising or lowering the color depth of the displayed graphics can achieve a balance of performance and quality. Lower color depths do not require as much frame buffer memory or display bandwidth, allowing them to be generated and displayed more quickly. Increasing color depth results in higher color quality at the expense of display speed and responsiveness.
Digital Graphics Engine VT Pro-e “Page Properties” Dialog Box – Bit Depth Selection Crestron DGE-2 VT Pro-e “Image Properties” Dialog Box – Bit Depth Selection MultiByte International Characters Most languages use a single byte of eight bits to represent a character, e.g. English, French, German, Hebrew, Russian, Thai, etc. Multibyte character fonts require more than the usual eight bits to specify a character. This occurs when a language has more than 256 characters (28) in a font.
Crestron DGE-2 Digital Graphics Engine Additional Language Fonts The DGE-2 has fonts in several languages built in. These fonts do not use extra project memory and they are rendered at the highest fidelity. Other languages may be used as well but they use project memory. The fonts for the following languages are built into the DGE-2. Operations Guide – DOC.
Digital Graphics Engine Crestron DGE-2 Embedded Applications NOTE: Installations and downloads from within embedded applications are not supported by the DGE-2. A number of third-party or in-house applications are embedded in a VT Pro-e DGE-2/V-Panel project. (Refer to illustration on the following page.
Crestron DGE-2 Digital Graphics Engine Embedded Applications in ProjectView Right-click on any of the applications in the Project View and select Properties to open the “Embedded Application Properties” window (refer to the illustration below). This window permits a choice of positions on the screen, assignment of an analog touch join type and number and a show/hide join number.
Digital Graphics Engine Crestron DGE-2 Programming Embedded Windows Applications The following diagram is an example of a basic SIMPL program that enables opening/closing an embedded application. The example program is discussed following the diagram. DGE-2 (Digitals) The example has Join #10 assigned to a button that is used to toggle the state of Internet Explorer. Press10 is routed to the clock line of a Toggle symbol. The output of the toggle is routed to fb11.
Crestron DGE-2 Digital Graphics Engine Uploading and Upgrading Crestron recommends using the latest programming software and that each device contains the latest firmware to take advantage of the most recently released features. However, before attempting to upload or upgrade it is necessary to establish communication. Once communication has been established, files (for example, programs, projects or firmware) can be transferred to the control system (and/or device).
Digital Graphics Engine Crestron DGE-2 Programs, Projects and Firmware Program, project or firmware files may be distributed from programmers to installers or from Crestron to dealers. Firmware upgrades are available from the Crestron Web site as new features are developed after product releases. One has the option to upload programs and projects via the programming software or to upload and upgrade via the Crestron Toolbox.
Crestron DGE-2 Digital Graphics Engine Operation – Security Infrastructure Since the DGE-2 does not use a traditional hard drive but rather an image that is restored every time the touch screen is rebooted, any virus infection is cleared immediately after a reboot. However, using the currently available tools and techniques, Crestron has provided an infrastructure that protects against possible virus infections. 1.
Digital Graphics Engine Crestron DGE-2 Problem Solving Troubleshooting The following table provides corrective action for possible trouble situations. If further assistance is required, please contact a Crestron customer service representative. DGE-2 Troubleshooting TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION Touch screen does not function. Touch screen is not communicating with the network. Use Crestron Toolbox (via SIMPL Windows or VT Pro-e) to poll the network.
Crestron DGE-2 Digital Graphics Engine DGE-2 Troubleshooting (Continued) TROUBLE Video window on touch screen has no display. Communications via the LAN port is not functioning. POSSIBLE CAUSE(S) CORRECTIVE ACTION Improper video connection. Verify proper connections on the touch screen. Incorrect video cable used. Verify that the correct video cable is being used. Incorrect video format selection. Select the proper video input configuration in the touch screen configuration setup menu.
Digital Graphics Engine Crestron DGE-2 Refer to the following table for maximum cable lengths using various cables.
Crestron DGE-2 Digital Graphics Engine Further Inquiries To locate specific information or resolve questions after reviewing this guide, contact Crestron's True Blue Support at 1-888-CRESTRON [1-888-273-7876] or refer to the listing of Crestron worldwide offices on the Crestron Web site (www.crestron.com/offices) for assistance within a particular geographic region. To post a question about Crestron products, log onto the Online Help section of the Crestron Web site (www.crestron.com/onlinehelp).
Digital Graphics Engine Crestron DGE-2 Return and Warranty Policies Merchandise Returns / Repair Service 1. No merchandise may be returned for credit, exchange or service without prior authorization from Crestron. To obtain warranty service for Crestron products, contact an authorized Crestron dealer. Only authorized Crestron dealers may contact the factory and request an RMA (Return Merchandise Authorization) number.
Crestron DGE-2 Digital Graphics Engine Microsoft® Windows XP® Embedded End User License Agreement • • • • • • • You have acquired a device (“DEVICE”) that includes software licensed by Crestron Electronics from Microsoft Licensing Inc. or its affiliates (“MS”). Those installed software products of MS origin, as well as associated media, printed materials, and “online” or electronic documentation (“SOFTWARE”), are protected by international intellectual property laws and treaties.
Digital Graphics Engine • • • • • • • • Crestron DGE-2 Maximum Number of Processors. The SOFTWARE may not be used by more than two (2) processors at any one time on the DEVICE. Remote Boot Feature. Your DEVICE may be enabled with a Remote Boot feature which includes Remote Boot Installation Services tool. You may use the Remote Boot Installation Services tool only to deploy the SOFTWARE to one or more DEVICEs on which you are licensed to run the SOFTWARE (i.e.
Crestron DGE-2 Digital Graphics Engine This page is intentionally left blank. Operations Guide – DOC.
Crestron Electronics, Inc. 15 Volvo Drive Rockleigh, NJ 07647 Tel: 888.CRESTRON Fax: 201.767.7576 www.crestron.com Operations Guide – DOC. 6809E (2024099) 09.12 Specifications subject to change without notice.
