User's Manual

Crestron UFO-WPR-3ER Waterproof Wireless LCD Remote
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
UFO-WPR-3ER Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Remote is not
communicating
with gateway.
Remote RF ID does not
match RF ID of the
SIMPL program.
Use Crestron Toolbox to poll
the network. Check the RF ID
for the remote and ensure its
RF ID matches the RF ID in
the SIMPL program.
Intermittent
response from
CEN-HPRFGW
during
communication
with remote.
Remote is out of range.
Position the remote within
operating range or relocate
the CEN-HPRFGW. Refer to
“Specifications” on page 2.
Intermittent
response from
CEN-HPRFGW
during
communication
with remote.
Remote is out of range.
Position the remote within
operating range or relocate
the CEN-HPRFGW. Refer to
“Specifications” on page 2.
Multiple remotes
only operate one
at a time.
Multiple remotes are set
to the same RF ID.
Use Crestron Toolbox to poll
the network. Check the RF ID
for the remote and ensure its
RF ID matches the RF ID in
the SIMPL program.
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling Crestron at 1-888-CRESTRON [1-888-273-7876].
You can also log onto the online help section of the Crestron Web site
(www.crestron.com/onlinehelp
) to ask questions about Crestron products. First-time
users will need to establish a user account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of
the UFO-WPR-3ER, additional information may be made available as manual
updates. These updates are solely electronic and serve as intermediary supplements
prior to the release of a complete technical documentation revision.
Check the Crestron Web site periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
Operations Guide – DOC. 7124 Waterproof Wireless LCD Remote: UFO-WPR-3ER • 15