User Manual

Two-Way RF Transceiver Crestron STRFGWX
14 •• Two-Way RF Transceiver: STRFGWX Operations Guide - DOC. 5811A
STRFGWX Troubleshooting (continued)
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Touchpanel is out of
range.
Position the touchpanel to within
operating range. Refer to "Leading
Specifications" on page 4 for details.
Verify that the STRFGWX and
touchpanel are on the same RF
CHANNEL. Refer to "RF Channel" that
begins on page 7 for details.
Refer to the "Setup Menu" section in the
latest revision of the Operations Guide
for the touchpanel.
Roaming area is too
large and touchpanel
becomes out of range.
Install an additional STRFGWX in area
to expand roaming area.
STRFGWX is in vicinity
of metal.
Verify that large amount of metal is not
in vicinity of transmission.
Touchpanel is too close
to STRFGWX.
Position the touchpanel to within
operating range. Refer to "Leading
Specifications" on page 4 for details.
Network wiring is
incorrect.
Check network cabling for solid
connections and correct pinouts.
STRFGWX is damaged. Contact a Crestron customer service
representative.
Intermittent
response from
STRFGWX
during
communication
with touchpanel.
Rx LED does not
illuminate when
operating
touchpanel or Tx
LED illuminates
when active, but
touchpanel does
not respond.
STRFGWX does
not report NET
ID when polling
the network
through
Viewport. Other
devices are
reported.
STRFGWX and
touchpanel is not on
same RF CHANNEL.
Further Inquiries
If after reviewing this Operations Guide, you cannot locate specific information or
have questions, please take advantage of Crestron's award winning customer service
team by calling:
• In the US and Canada, call Crestron’s corporate headquarters at
1-888-Crestron [1-888-273-7876] or 1-201-767-3400.
• In Europe, call Crestron International at [phone].
• In Asia, call Crestron Asia at [phone].
• In Latin America, call Crestron Latin America at [phone].
For local support from exclusive Crestron factory-trained personnel call:
• In Australia, call Soundcorp at [phone].
• In New Zealand, call Amber Technologies at [phone].