User's Manual
For Model CSM-QMTDC-DRP-3-EX
Industry Canada (IC) Compliance Statement
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device.
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and
maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio
interference to other users, the antenna type and its gain should be so chosen that the equivalent
isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
Industrie Canada (IC) Déclaration de conformité
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de
licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de
brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le fonctionnement.Conformément à la réglementation
d'Industrie Canada, le présent émetteur radio peut fonctionner avec une antenne d'un type et d'un gain
maximal (ou inférieur) approuvé pour l'émetteur par Industrie Canada. Dans le but de réduire les risques de
brouillage radioélectrique à l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de
sorte que la puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.
To satisfy RF exposure requirements, this device and its antenna must operate with a separation distance
of at least 20 centimeters from all persons and must not be colocated or operating in conjunction with any
other antenna or transmitter.
Crestron Electronics, Inc. Programming Guide - DOC. 7829A
15 Volvo Drive Rockleigh, NJ 07647 (2045009)
Tel: 888.CRESTRON 10.15
Fax: 201.767.7576 Specications subject to
www.crestron.com change without notice.
For All Models
Federal Communications Commission (FCC) Compliance Statement
This device complies with part 15 of the FCC Rules. Operation is subject to the following conditions:
(1) This device may not cause harmful interference and (2) this device must accept any interference received,
including interference that may cause undesired operation.
CAUTION: Changes or modications not expressly approved by the manufacturer responsible for compliance
could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference
by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
For Model CSM-QMTDC-DRP-3-CN
Industry Canada (IC) Compliance Statement: CAN ICES-3(B)/NMB-3(B)
The product warranty can be found at www.crestron.com/warranty.
The specic patents that cover Crestron products are listed at patents.crestron.com.
Certain Crestron products contain open source software. For specic information, please visit
www.crestron.com/opensource.
Crestron, the Crestron logo, Crestron Toolbox, inNET EX, the inNET EX logo, and QMT are either trademarks
or registered trademarks of Crestron Electronics, Inc. in the United States and/or other countries. Other
trademarks, registered trademarks, and trade names may be used in this document to refer to either the entities
claiming the marks and names or their products. Crestron disclaims any proprietary interest in the marks and
names of others. Crestron is not responsible for errors in typography or photography.
This document was written by the Technical Publications department at Crestron.
©2015 Crestron Electronics, Inc.
LED Diagnostics
LED Patterns: Normal Operation
The following table provides a list of possible LED patterns encountered during normal
operation of the drapery. All LEDs extinguish after 1 minute of inactivity if there are no
errors to report.
LED Patterns
Troubleshooting
The following table provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron customer service representative.
Crestron CSM-QMTDC-DRP-3 Motor Troubleshooting
LED Patterns: Error Situation
Crestron CSM-QMTDC motors display error codes using the red LED on the interface.
The LED blinks a specic pattern to indicate an error.
For example, when a 3-3 LED blink pattern occurs, the LED blinks three times, pauses
for 1 second, blinks three times, pauses for 5 seconds, and then repeats until the error is
corrected. When a 2-1 LED blink pattern occurs, the LED blinks two times, pauses for 1
second, blinks once, pauses for 5 seconds, and then repeats this code until the error is
corrected.
The blink patterns are listed in the following table. Refer to the “Troubleshooting” section
for possible corrections.
LED Blinking Patterns
TROUBLE POSSIBLE CAUSE(S) ACTION
The motor cannot be
controlled, and all of
the LEDs are off.
There is no power
provided to the motor.
Check the power
connections between the
power supply and motor.
The power connection is
reversed between the
motor and the power
supply.
Ensure that the power
connection to the motor is
not reversed.
The motor moves in
the opposite
direction.
The motor direction is
reversed.
Reverse the direction of
the motor.
The motor
intermittently stops
working.
The motor is exceeding its
maximum duty cycle.
Reduce the duty cycle of
the motor operation.
The motor is encountering
an obstacle or excessive
friction, which is causing it
to stop.
Verify that all components
are aligned and running
smoothly.
The load on the motor is
exceeding its maximum
rating.
Verify that the fabric
weight does not exceed
the rating for the motor.
The LED is blue. The motor is stuck in the
bootloader.
Reload rmware to the
motor.
LED PATTERN LED COLOR OPERATING MODE
Two fast blinks, then pause
(1/8 second on, 1/8 second off,
1/8 second on, 5/8 second off)
Blue A firmware upgrade over
Cresnet
®
is in progress.
Slow blink
(1/2 second on, 1/2 second off)
Blue The motor’s internal rmware
upgrade is in progress.
Solid Blue The motor is in bootloader.
Fast blink
(1/4 second on, 1/4 second off)
White The motor is in Identify mode.
Slow blink
(1/2 second on, 1/2 second off)
Green The motor is moving from local
button press.
Solid Green The motor is communicating
with the control system
program.
Slow blink
(1/2 second on, 1/2 second off)
Red The motor is not
communicating with the
control system.
LED PATTERN ERROR STATE
Error code 3-1 The motor limits are not set.
Error code 3-3 An obstruction is blocking the fabric from moving freely.
Error code 3-4 A motor over-current error exists. Check for obstacles or any
sources of excessive friction.
Error code 3-5 A motor duty-cycle error exists. Reduce the operating duty
cycle of the motor to correct the error.
Error code 3-6 There is a communications error between the motor and
Cresnet or inNET EX control board.
Error code 2-1 There is no trafc on the network. Check to ensure that
proper Cresnet wiring is maintained, or, for inNET EX
devices, ensure that the motor is connected to a gateway.
Error code 2-2 The motor is not being polled by the control system. Ensure
that the Net ID matches the control system program and that
the program is running on the control system.