User's Manual

Single/Dual-Channel Wireless Mic Receiver Crestron MP-FS-RX1/RX2
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
MP-FS-RX1/RX2 Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Mic mutes. Loss of IR signal
Make certain beacon sensor
is not mounted near window
or lighting fixture.
Make certain IR beacon LEDs
are not blocked by clothing or
by being held.
Low battery Charge the mic.
High-pitch noise
(feedback)
Mic is picking up sound
from speakers
Turn down mic volume,
decrease master volume,
move speakers to a location
that the mic is not typically
close to, e.g., the back of the
room.
Poor sound
quality.
Cables improperly
connected.
Verify all cables are secure.
For MP-FS-RX2,
antennas not 6 feet (2
meters) apart.
Adjust antenna spacing to 6
feet (2 meters) minimum.
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling Crestron at 1-888-CRESTRON [1-888-273-7876]. For assistance in your
region, please refer to the Crestron Web site (
www.crestron.com) for a listing of
Crestron worldwide offices.
You can also log onto the online help section of the Crestron Web site
(
www.crestron.com/onlinehelp) to ask questions about Crestron products. First-time
users will need to establish a user account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of
the MP-FS-RX1/RX2, additional information may be made available as manual
updates. These updates are solely electronic and serve as intermediary supplements
prior to the release of a complete technical documentation revision.
Check the Crestron Web site periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
12 • Single/Dual-Channel Wireless Mic Receiver: MP-FS-RX1/RX2 Operations & Installation Guide – DOC. 7164A