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Return and Warranty Policies

Merchandise Returns / Repair Service

1. No merchandise may be returned for credit, exchange or service without prior

authorization from Crestron. To obtain warranty service for Crestron products, contact an

authorized Crestron dealer. Only authorized Crestron dealers may contact the factory

and request an RMA (Return Merchandise Authorization) number. Enclose a note

specifying the nature of the problem, name and phone number of contact person, RMA

number and return address.

2. Products may be returned for credit, exchange or service with a Crestron Return

Merchandise Authorization (RMA) number. Authorized returns must be shipped freight

prepaid to Crestron, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with

RMA number clearly marked on the outside of all cartons. Shipments arriving freight

collect or without an RMA number shall be subject to refusal. Crestron reserves the right

in its sole and absolute discretion to charge a 15% restocking fee plus shipping costs on

any products returned with an RMA.

3. Return freight charges following repair of items under warranty shall be paid by Crestron,

shipping by standard ground carrier. In the event repairs are found to be non-warranty,

return freight costs shall be paid by the purchaser.

Crestron Limited Warranty

Crestron Electronics, Inc. warrants its products to be free from manufacturing defects in materials

and workmanship under normal use for a period of three (3) years from the date of purchase from

Crestron, with the following exceptions: disk drives and any other moving or rotating mechanical

parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touch screen

display and overlay components are covered for 90 days; batteries and incandescent lamps are

not covered.

This warranty extends to products purchased directly from Crestron or an authorized Crestron

dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's

warranty, if any.

Crestron shall not be liable to honor the terms of this warranty if the product has been used in any

application other than that for which it was intended or if it has been subjected to misuse,

accidental damage, modification or improper installation procedures. Furthermore, this warranty

does not cover any product that has had the serial number altered, defaced or removed.

This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall

Crestron be liable for incidental or consequential damages of any kind (property or economic

damages inclusive) arising from the sale or use of this equipment. Crestron is not liable for any

claim made by a third party or made by the purchaser for a third party.

Crestron shall, at its option, repair or replace any product found defective, without charge for

parts or labor. Repaired or replaced equipment and parts supplied under this warranty shall be

covered only by the unexpired portion of the warranty.

Except as expressly set forth in this warranty, Crestron makes no other warranties, expressed or

implied, nor authorizes any other party to offer any warranty, including any implied warranties of

merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by

law are limited to the terms of this limited warranty. This warranty statement supersedes all

previous warranties.

Crestron software, including without limitation, product development software and product operating

system software is licensed to Crestron dealers and Crestron Serivce Providers (CSPs) under a limited

non-exclusive, non-transferable license pursuant to a separate end-user license agreement. The terms

of this end user license agreement can be found on the Crestron Web site at