User Manual

InfiNET EX TableTop Controller Crestron HTT-B10EX
16 • infiNET EX TableTop Controller: HTT-B10EX Operations Guide – DOC. 6995
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
HTT-B10EX Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Device does not
function.
Device is not receiving
power from a Crestron
power source.
Use the provided Crestron
power source. Verify
connections.
Device is not receiving
sufficient power.
Check batteries (if running on
battery power).
Device is not
communicating with the
gateway.
Acquire the device to the
infiNET EX network (refer to
“Joining an infiNET EX
Network” which starts on
page 10).
RF ID of device (or the
gateway ID) is not set to
match the RF ID of the
SIMPL Window
program.
Use the Network Device Tree
infiNET EX network in
Crestron Toolbox to poll the
infiNET EX network. Verify
the RF ID for the infiNET EX
device is set to match the RF
ID specified in the SIMPL
Windows program.
NOTE: For communication
with Crestron Toolbox, the
HTT-B10EX should be
powered from its 12 Volt
power pack.
All LEDs blink four
times after waking
or button press.
HTT-B10EX is not
acquired by gateway.
Acquire the device to the
infiNET EX network (refer to
“Joining an infiNET EX
Network” which starts on
page 10).
All LEDs blink four
times after waking
or button press.
(Continued)
HTT-B10EX is out of
range of gateway.
Move unit back into range.
Gateway is off. Turn gateway on.