User Manual

infiNET™ Thermostat Crestron CHV-TSTATRF
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
CHV-TSTATRF Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
No display No power from system
Check for +24V on C
connector
Check circuit breaker
powering furnace or boiler
Check thermostat wiring
Check batteries (if running on
battery power)
Incorrect mounting to
back plate
Check thermostat mounting
Device does not
function.
Device is not
communicating with the
C2N-MNETGW.
Open Crestron Toolbox and
select the Network Device
Tree. Expand the tree until
the gateway to be managed
is selected.
Right-click the NET ID of the
selected gateway to open the
sub-menu and select
Functions | MNET
Gateway… If device is not
listed, acquire the device to
the infiNET network (refer to
“Acquiring the CHV-
TSTATRF on the infiNET
Network” on page 10).
MNET ID of device (or
the gateway ID) is not
set to match the MNET
ID of the SIMPL
Windows program.
Use the Network Device Tree
infiNET network in Crestron
Toolbox to poll the infiNET
network. Verify that the
MNET ID for the infiNET
device is set to match the
MNET ID specified in the
SIMPL Windows program.
Heating/Cooling
system not
operating
No power to thermostat
Check circuit breaker
Check for +24V on C
connector
Check circuit breaker
powering furnace or boiler
Recheck wiring connections
(Continued on following page)
24 • infiNET™ Thermostat: CHV-TSTATRF Operations & Installation Guide – DOC. 6490