User Manual

InfiNET EX™ Gateway Crestron CEN-RFGW-EX
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron
customer service representative.
CEN-RFGW-EX Troubleshooting
TROUBLE POSSIBLE
CAUSE(S)
CORRECTIVE
ACTION
PWR LED does
not illuminate.
CEN-RFGW-EX is
not receiving
sufficient Cresnet
power.
Use the Crestron
Power Calculator to
help calculate how
much power is needed
for the system.
CEN-RFGW-EX is
not receiving
sufficient Ethernet
power.
Verify that appropriate
Ethernet power
sourcing equipment
(PSE) Power over
Ethernet indicator is
ON.
NET LED does
not illuminate.
CEN-RFGW-EX
Net ID is not set to
match the Net ID
of the SIMPL
program.
In Crestron Toolbox,
check Functions |
CresnetID to verify
Net ID. Verify Net ID in
SIMPL Windows
program.
CEN-RFGW-EX is
not communicating
with network.
Check network cabling
for solid connections
and correct pinouts.
NET LED is on
but unit does
not
communicate
with infiNET EX
device.
CEN-RFGW-EX
Net ID is not
unique; two or
more units share
the same Net ID.
Verify the Net IDs for
all network devices are
unique when multiple
devices are used.
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24 • infiNET EX™ Gateway: CEN-RFGW-EX Operations & Installation Guide – DOC. 6706C