Instructions / Assembly
WARM TIPS
Warm Tips: If you have any problem with this product or our service, please don't hasty in writing
negative review or feedback. Please welcome to contatct us at warmcare@hotmail.com right away, our
service team will response within 24 hours , and we will try our best to help you. Thank you for giving us a
chance to improve the product and our service.
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warmcare@hotmail.com
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WARNING
Return Policy
Do not put hot items directly on furniture surface.
Do not clean furniture with harsh cleansers or polish.
To obtain the longest lifespan of your outdoor prodcts, minimizing exposure to direct sunlight is recommended.
Children should not climb or jump on the furniture.
Do not write on furniture without a padded barrier to protect the surface.
To obtain the longest lifespan of your outdoor products, avoid extended and lengthy exposure to rain, snow, and direct
sunshine. Whenever possible cover the product and /or place under patio or awnings.
Stains may be removed with mild soap solution and damp cloth.
Keep away from sources of ignition.
Dust and pick-up spills using a clean, non-colored, lint-free cloth.
CARE & MAINTENANCE
The seller and manufacturer will not be liable for any personal injury, property damage or loss,
which result from the incorrect assembly, improper use, inadequate maintenance, or neglect of
the product. Whether it's direct, indirect, or incidental.
All items can be returned for any reason within 30 days since purchase date and will receive a full refund as long
as the item is returned in its original product packaging and all accessories from its original shipment are included.
All returned items will receive a full refund back to the original payment method. All returned items will be charged
a re-stocking fee, $10 per piece.
All returns must be shipped back to the seller's Warehouse at the customer‘s expense and the expense should be
confirmed by seller (we can provide a pre-paid shipping label via email if the customer wants). Boxes for return
shipping will not be provided by seller, and is the customer's responsibility to either use the original shipping boxes
or purchase new boxes.
Pictures may be required for some returns to ensure an item is not damaged prior to its return. Items returned are
not considered undamaged until they are received by seller and verified as such. All damages to items are the
customer's responsibility until the item has been received by and acknowledge by seller as undamaged.
Replacement or Refund of Defective or Damaged Item
Defective or damaged products can only be exchanged for the same product, or the purchase price will be
refunded back to your original payment method. Defective products may only be returned within 30 days of
purchase date.
All returns outside of 30 days are outside of warranty coverage. If an item is received damaged, customer service
must be contacted within 7 days of delivery. All items that become defective with their 30 day warranty period are
eligible for either full item replacement, replacement of defective parts, or partial refund at the discretion of seller.
All defective items don't need to be sent back to seller unless otherwise stated from seller. Once your return is
processed and is verified to meet the criteria above regarding damages and/or defective, pictures must be
provided, your refund or replacement will be processed. How quickly replacement items ship out depends on
product availability. Unauthorized returns may not be accepted.
Additional Return Policy Information
Address changes or corrections will not be accommodated after order processing. All items will be shipped to
address provided at the time of purchase. As to replacements, seller will not make any address changes unless
customers ask us to change.