User guide

_18_
Trouble shooting
a) Self Help (Consumer and Installer)
Symptom Cause Remedy
START :
• Unit does not switch on or
remote control switches off
after 10 seconds.
• Base unit power supply not
switched on
• Batteries flat / polarity wrong
• Remote not synchronised with
the base
• Remote not working
• Remote too far away from base
unit
• Make sure main supply is on
• Replace / check batteries
• Reset and synchronise handset
(See Page 10)
• Replace remote handset
• Make sure the remote is within
10 m range of base unit
TEMPERATURE :
• Outlet is too cold
• Outlet is too hot
• Temperature selection low
• Water storage tank run out of
hot water
• Temperature selection high
• Press warmer button
• Wait for hot water tank to
recover heat
• Press cooler button
FLOW :
• Poor flow from shower handset
• Pulsating water flow
• Base unit makes a whizzing
noise, flow is low or stopped
• Blocked or scaled handset
• Kinked hose
• Isolation valve partially closed
• Filter blocked in base unit
• Air lock in pipes
• Cold or hot water supply has
failed
• Clean handset (See Page 15)
• Replace damaged hose
• Fully open isolation valves
• Remove and clean filter (See
Page 15)
• Bleed air from system (See P 9)
• Make sure water supplies are on.
Check for air in system
DISPLAY :
• Numeral keeps flashing
• Flow icon changes but flow
does not
• Temperature cannot be
adjusted above Digit 5
• Flow buttons do not work and
stays on 5 bars
• Flow does not go above 3 bars
• Base unit cannot get up to the
selected temperature
• Some non pumped systems can
restrict flow rates
• Partially blocked filter
• Remote control DIP 2 is Off
• Remote control DIP 4 is Off
• Remote control DIP 3 is Off
• Check water tank temperature is
above 50°C
• Some flow settings will be the
same as others
• Remove and clean filter (See
Page 15)
• Check required settings of DIP
switches. Change if necessary
• Change DIP if necessary
• Change DIP if necessary
b) Professional Help (Qualified Installer)
IMPORTANT : Fully isolate the electricity supply before removing the cover of the base unit.
Symptom Cause Remedy
START :
• Unit does not switch on • Base unit PCB not working
(No “clicking” at power up)
• Replace base unit PCB
TEMPERATURE :
• Outlet temperature constantly
fluctuating
• Cannot control / adjust
temperature
• Shower does not get up to
temperature
• Restriction in pipe work
• Water storage tank run out of
hot water
• Hot / Cold / Mix connections
plumbed incorrectly
• Hot water tank has run out of
water due to heavy demand
• Fully open isolator valves
• Wait for hot water tank to
recover heat
• Check water connections are
correct (Page 5)
• Wait for heat to recover
• Ensure ‘stat is adjusted to 65°C
_3_
Introduction
a) Important information
General
• The mixer shower has been designed for convenience, economy and safety of use, provided that it
is installed and used in accordance with these instructions and recommendations.
• Installations that involve working “at height” (such as in a loft) must comply with the “Working at
Height Regulations 2005”.
Plumbing (Pumped model only)
• The pumped shower unit is designed to boost the flow of gravity fed stored domestic water and
control the temperature and flow.
DO NOT connect the base unit directly to the mains cold or mains hot water supplies.
• The water supply must have a minimum head of 0.08m and a maximum head of 10m
• The cold water header tank should hold at least 115 litres (25 gallons).
• Make sure that none of the pipework supplying the base unit rises above the level of the
bottom of the cold water cistern.
• Avoid installing where the unit might be subject to freezing.
Plumbing (Non pumped model only)
• The non pumped shower unit is designed to mix cold and hot water from an unvented supply and
control the temperature and flow.
• The water supply must have a minimum pressure of 1 bar (100 kPa, 14 psi).
• Avoid installing where the unit might be subject to freezing.
Electrical
• Isolate the mains electrical supply before removing the cover of the base unit.
(In normal circumstances, the front cover does not need to be removed).
• All wiring and installation must be supervised by a suitably qualified person.
• The base unit MUST be earthed.
• The installation must be in accordance with the current edition of BS 7671 (the “IEE Wiring
Regulations”) and “Part P” of the “Building Regulations” in force at the time of installation.
• Installations outside England and Wales must also conform to any local regulations in effect.
• This appliance is intended to be permanently connected to the fixed electrical wiring of the mains
supply via a 5 amp switched fuse connection unit. (Not supplied).
Important Customer information
Pumped Model only
• The shower base unit incorporates a motor that is designed for intermittent use.
The maximum length of time for any shower should not exceed 15 minutes.
A rest period of 45 minutes is then required to allow the motor to cool down.
All models
• DO NOT switch the appliance on if you suspect it of being frozen.