Specifications

Information Diagrams 27
Refer to the following information before contacting Customer
Support Services. For more information about Customer
Support Services, see your Product Information Guide.
Step 1: Clean Up Your Player’s Firmware
1. Do the following to enter Recovery mode:
i. Slide the Power switch toward the Power icon
and hold
the switch in the Power On position.
ii. Insert and remove a thin object (for example, a straightened
paperclip) from the Reset hole.
iii. Release the Power switch when the Creative logo appears.
The Recovery Mode screen appears.
2. Select Clean Up → Reboot.
3.
If this does not work, proceed to "Step 2: Update Your
Player’s Firmware".
Step 2: Update Your Player’s Firmware
1. Download from the Creative website any firmware update that is
available for your player.
2. Enter Recovery mode (see step 1 in "Step 1: Clean Up Your
Player’s Firmware").
3. Select Reload Firmware and reinstall your player’s firmware.
4.
If this does not work, proceed to "Step 3: Format Your
Player".
Step 3: Format Your Player
WARNING: This step deletes all your player’s content. If
possible, back up all your player’s content on your computer
before proceeding.
1. Enter Recovery mode (see step 1 in "Step 1: Clean Up Your
Player’s Firmware").
2.
Select Format All → Reboot.
Firmware Problem