User`s guide

Troubleshooting
My player is not responding, what do I do?
If your player stops responding, reset the player. This should not cause you to lose any data or audio tracks,
unless you were in the middle of transferring files.
Insert and remove a straightened paperclip from the Reset Hole.1.
If this does not work, proceed to Formatting Your Player.2.
Formatting Your Player
WARNING: This step deletes all your player's content. If possible, back up all your player's content on your
computer before proceeding.
Make sure your player is connected to your computer and you are logged on in Administrator mode.
For details about Administrator mode, see your operating system's documentation.
1.
In Windows Explorer, right-click your player and select Format.2.
If this does not work, proceed to Reloading Your Player's Firmware in Recovery Mode.3.
Reloading Your Player's Firmware in Recovery Mode
(Not applicable for 1 GB and 2 GB player models without speaker)
Download the latest firmware before proceeding.1.
Disconnect your player from the computer, and then turn off your player.2.
Press and hold the Volume Down button. Continue to hold the button until you have performed
Steps 4 to 6.
If you accidentally release the button, start the procedure again.
3.
Press and hold the Power/Play/Pause button.
4.
Connect your player to your computer's USB port.5.
After 5 seconds, release both buttons.
Your player will be recognized as a USB Mass Storage Device.
6.
Double-click the firmware file you downloaded earlier, and follow the instructions on the screen.7.
Why does formatting my player in Windows Vista take a long time?
Windows Vista formats devices differently from earlier versions of Windows. As such, your player may take
a significantly longer time to perform a full format. Rest assured that once formatted, your player will perform
Creative ZEN Stone Plus User's Guide
Troubleshooting 21